The People Concern
Counselor Advocate-Relief
The People Concern, Los Angeles, California, United States, 90079
JOB DESCRIPTION: Counselor Advocate - ReliefTitle:
Counselor Advocate – ReliefDepartment:
SojournReports to:
Program ManagerSchedule:
Days, Afternoons, Nights, 1st, 2nd, 3rd shift, as needed, on callBilingual:
Spanish/English strongly preferredStatus:
Full-Time, Non-ExemptBenefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement planSUMMARYSojourn’s mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally.ESSENTIAL DUTIES AND RESPONSIBILITIESMaintain accurate progress notes and documentation of client services.Adhere to program/contract compliance as per guidelines and requirements mandated for DV shelter programs, standards of confidentiality, HIPAA, safety and crisis intervention.Responsible for providing direct services to clients:Assist with client crises as needed (life skills, conflict resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques.Ensure implementation of empowerment model, harm reduction and trauma-informed care methodologies.Provide crisis intervention, safety planning, resources and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline for DV crisis per DV best practices and standards.Assist with client entry and exit of shelter programs.Assist with transportation of program participants and their belongings to meetings such as court, doctors, community resources, and housing appointments as necessary.Facilitate support groups for Adult and Child Participants including but not limited to life skills, DV education, Parenting Education.Provide child-care occasionally.Ensure adherence to shelter guidelines for program participants under the supervision of shelter management.Provide resources and referrals as needed.Assist with life skills support and education such as grocery shopping, assistance with chores/cleaning, provision of child care.Establish and maintain positive, productive working relationships with clients, staff, community partners and community stakeholders including mental health programs, DV shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons.Attend staff meetings, case conferences, training workshops, and community meetings as needed.Take inventory of site needs and submit facility maintenance, IT, and supply order requests.Submit daily activity reports to leadership staff and effectively communicate on-site activities; ensure appropriate communication during shift transition meetings.Participate and conduct safety drills, routine facility checks to ensure compliance with county health standards.Participate in maintaining the organization and cleanliness of the shelter facility.Work with shelter management to report credible suspicions of child abuse.Train, assist and provide feedback to volunteers.Other Duties as Assigned.Specific Duties-Operations:Ensure that shelter property and its surroundings are well maintained and clean.Regularly inspect facilities to verify clean, sanitary conditions.Report any maintenance issues or need for repairs to supervisor in a timely fashion.Regularly inspect facility/beds to ensure they are in working order.Train shelter support staff in proper protocol for site maintenance.Ensure monthly safety and fire drills are conducted.QualificationsExperience in social services program or case management preferred; 24-hour shelter experience preferred.Trustworthy, honest, and a team player.Ability to supervise shelter participants with dignity and respect at all times. Must engage participants in positive interactions and troubleshoot problems as they surface.Must exhibit sound decision-making ability related to crisis and safety planning.Ability to work with a diverse population and implement cultural responsiveness.Ability to handle communications with public, TPC staff and volunteers via phone or in person.Literate with the ability to operate basic computer functions.Able to maintain confidentiality.Able to supervise sanitary conditions at all times in all areas including client rooms, general areas, and communal living areas.Willingness to work flexible hours as needed, and handle emergencies which may occur daily, nightly, or overnight.Understanding of Domestic Violence Survivor population and their specific needs for services.Use of own vehicle; responsible to carry all auto insurance legally required in State of California.Extensive experience working in social services field with direct experience related to provision of case management services preferred.Experience working in communal living or shelter environment preferred.Willingness to receive 40-hour Domestic Violence Training.EXPECTED BEHAVIORS OF ALL STAFFAct as a role model.Demonstrate a sense of responsibility.Acknowledge your own areas of improvement.Hear and provide honest, specific and direct feedback.Create an environment where everyone is welcomed, valued, and respected.Equal Opportunity EmployerThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.About the People ConcernThe People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
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Counselor Advocate – ReliefDepartment:
SojournReports to:
Program ManagerSchedule:
Days, Afternoons, Nights, 1st, 2nd, 3rd shift, as needed, on callBilingual:
Spanish/English strongly preferredStatus:
Full-Time, Non-ExemptBenefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement planSUMMARYSojourn’s mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally.ESSENTIAL DUTIES AND RESPONSIBILITIESMaintain accurate progress notes and documentation of client services.Adhere to program/contract compliance as per guidelines and requirements mandated for DV shelter programs, standards of confidentiality, HIPAA, safety and crisis intervention.Responsible for providing direct services to clients:Assist with client crises as needed (life skills, conflict resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques.Ensure implementation of empowerment model, harm reduction and trauma-informed care methodologies.Provide crisis intervention, safety planning, resources and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline for DV crisis per DV best practices and standards.Assist with client entry and exit of shelter programs.Assist with transportation of program participants and their belongings to meetings such as court, doctors, community resources, and housing appointments as necessary.Facilitate support groups for Adult and Child Participants including but not limited to life skills, DV education, Parenting Education.Provide child-care occasionally.Ensure adherence to shelter guidelines for program participants under the supervision of shelter management.Provide resources and referrals as needed.Assist with life skills support and education such as grocery shopping, assistance with chores/cleaning, provision of child care.Establish and maintain positive, productive working relationships with clients, staff, community partners and community stakeholders including mental health programs, DV shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons.Attend staff meetings, case conferences, training workshops, and community meetings as needed.Take inventory of site needs and submit facility maintenance, IT, and supply order requests.Submit daily activity reports to leadership staff and effectively communicate on-site activities; ensure appropriate communication during shift transition meetings.Participate and conduct safety drills, routine facility checks to ensure compliance with county health standards.Participate in maintaining the organization and cleanliness of the shelter facility.Work with shelter management to report credible suspicions of child abuse.Train, assist and provide feedback to volunteers.Other Duties as Assigned.Specific Duties-Operations:Ensure that shelter property and its surroundings are well maintained and clean.Regularly inspect facilities to verify clean, sanitary conditions.Report any maintenance issues or need for repairs to supervisor in a timely fashion.Regularly inspect facility/beds to ensure they are in working order.Train shelter support staff in proper protocol for site maintenance.Ensure monthly safety and fire drills are conducted.QualificationsExperience in social services program or case management preferred; 24-hour shelter experience preferred.Trustworthy, honest, and a team player.Ability to supervise shelter participants with dignity and respect at all times. Must engage participants in positive interactions and troubleshoot problems as they surface.Must exhibit sound decision-making ability related to crisis and safety planning.Ability to work with a diverse population and implement cultural responsiveness.Ability to handle communications with public, TPC staff and volunteers via phone or in person.Literate with the ability to operate basic computer functions.Able to maintain confidentiality.Able to supervise sanitary conditions at all times in all areas including client rooms, general areas, and communal living areas.Willingness to work flexible hours as needed, and handle emergencies which may occur daily, nightly, or overnight.Understanding of Domestic Violence Survivor population and their specific needs for services.Use of own vehicle; responsible to carry all auto insurance legally required in State of California.Extensive experience working in social services field with direct experience related to provision of case management services preferred.Experience working in communal living or shelter environment preferred.Willingness to receive 40-hour Domestic Violence Training.EXPECTED BEHAVIORS OF ALL STAFFAct as a role model.Demonstrate a sense of responsibility.Acknowledge your own areas of improvement.Hear and provide honest, specific and direct feedback.Create an environment where everyone is welcomed, valued, and respected.Equal Opportunity EmployerThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.About the People ConcernThe People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
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