10x Genomics, Inc.
Sr. Manager, Marketing, Spatial Portfolio
10x Genomics, Inc., Pleasanton, California, United States, 94566
About the role:We are seeking a highly motivated and experienced Sr. Manager of Marketing to drive the successful adoption for our cutting-edge Spatial product portfolio. This position will be responsible for ensuring customer success, increasing utilization, and improving the implementation of our on-market spatial products. The ideal candidate must possess a strong understanding of
life science
marketing communication strategies and product implementation which will be leveraged to drive customer success. The role will be crucial in breaking down implementation barriers, supporting cross portfolio use cases and large-scale spatial project initiatives.What you will be doing:Develop and implement comprehensive communication plans for on-market spatial products that highlight the value of the 10x portfolio and drive increased utilization and better support specific customers (ie cores and service providers)Collaborate with the marketing team to showcase customer success stories and case studiesContinuously analyze and optimize customer success initiatives based on data-driven insightsIdentify and address bottlenecks and barriers in implementing 10x spatial technologiesDevelop resources and tools to streamline the implementation process for customersCollaborate with product management and technical support teams to improve product usability and customer onboardingSupport and drive success with large project initiatives involving spatial technologies.Assist customer groups in scaling up large spatial projects, providing guidance and best practicesWork with Product Management to identify and develop scalable processes and resources for supporting complex, large-scale implementationsReview marketing analytics, prepare comprehensive reports, and present them to spatial leadership in executive review meetingsMonitor and report on key customer success metrics, including adoption rates, utilization, and customer satisfactionDrive high levels of interaction and engagement around customer success activities between other departments (e.g., Sales, Product Marketing, Product Management, Technical Support, and R&D)Ensure coordination of activities and successful execution of customer success initiatives through effective communication and collaborationFoster a culture of customer-centricity and knowledge sharing across the organization.Minimum Qualifications:BS degree in Life SciencesMinimum 3 years of experience in marketing or related roles in the
Life Science Tools
industryDeep experience in customer relationship management and building effective communication strategies is essential, along with a strong understanding of "best practices" in customer success and product adoptionProficiency in CRM tools (e.g., Salesforce) and data analysis tools (e.g., Tableau)Experience in project managing activities with cross-functional teamsAbility to build credibility and relationships across functions and levelsExcellent oral and written communication skills, with the ability to influence internal and external audiences effectivelyHigh level of organization, multi-tasking, and attention to detail.Preferred Skills:Experience with spatial technologies or similar complex life science products is highly desiredBackground in product marketing or technical support is a plusMS or PhD in a relevant field is preferredMBA with an emphasis on marketing is beneficialExperience in scaling technology implementations and supporting large-scale projects
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life science
marketing communication strategies and product implementation which will be leveraged to drive customer success. The role will be crucial in breaking down implementation barriers, supporting cross portfolio use cases and large-scale spatial project initiatives.What you will be doing:Develop and implement comprehensive communication plans for on-market spatial products that highlight the value of the 10x portfolio and drive increased utilization and better support specific customers (ie cores and service providers)Collaborate with the marketing team to showcase customer success stories and case studiesContinuously analyze and optimize customer success initiatives based on data-driven insightsIdentify and address bottlenecks and barriers in implementing 10x spatial technologiesDevelop resources and tools to streamline the implementation process for customersCollaborate with product management and technical support teams to improve product usability and customer onboardingSupport and drive success with large project initiatives involving spatial technologies.Assist customer groups in scaling up large spatial projects, providing guidance and best practicesWork with Product Management to identify and develop scalable processes and resources for supporting complex, large-scale implementationsReview marketing analytics, prepare comprehensive reports, and present them to spatial leadership in executive review meetingsMonitor and report on key customer success metrics, including adoption rates, utilization, and customer satisfactionDrive high levels of interaction and engagement around customer success activities between other departments (e.g., Sales, Product Marketing, Product Management, Technical Support, and R&D)Ensure coordination of activities and successful execution of customer success initiatives through effective communication and collaborationFoster a culture of customer-centricity and knowledge sharing across the organization.Minimum Qualifications:BS degree in Life SciencesMinimum 3 years of experience in marketing or related roles in the
Life Science Tools
industryDeep experience in customer relationship management and building effective communication strategies is essential, along with a strong understanding of "best practices" in customer success and product adoptionProficiency in CRM tools (e.g., Salesforce) and data analysis tools (e.g., Tableau)Experience in project managing activities with cross-functional teamsAbility to build credibility and relationships across functions and levelsExcellent oral and written communication skills, with the ability to influence internal and external audiences effectivelyHigh level of organization, multi-tasking, and attention to detail.Preferred Skills:Experience with spatial technologies or similar complex life science products is highly desiredBackground in product marketing or technical support is a plusMS or PhD in a relevant field is preferredMBA with an emphasis on marketing is beneficialExperience in scaling technology implementations and supporting large-scale projects
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