Operations Associate

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.Help our customers improve their global supply chainsThe Opportunity:Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations Team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.The Operations Associate is responsible for executing the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.You will:You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.You will follow standard operating procedures (SOP)You will solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed.Your team will:Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.You will assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).You will quote and invoice client shipments with responsibility to their P&LParticipate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary.You should have:2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)Able to adapt to new technology and can thrive in a fast paced environmentEffective time management. Be able to properly prioritize and manage a large volume of tasksAbility to effectively seek and receive feedbackEffective communication both verbally and in writingTeamwork and relationship buildingOrientation towards working smarter and adopting best practices and standardizationProblem-solving capabilitiesA "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.Additional Responsibilities:

You will help implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.You will empower appropriate sales team members by participating in feedback loops to ensure client needs are met.You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.

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