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Kaseya Limited

Director, RevOps - Deal Desk

Kaseya Limited, Miami, Florida, us, 33222


Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners

www.insightpartners.com , a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to

www.Kaseya.com

and for more information on Kaseya’s culture, please click here:

Kaseya Culture .Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.GREAT opportunity to grow with a rapidly growing company, Kaseya. This position has high visibility in the company. Kaseya is looking for a Revenue Operations leader to create and lead a new global Deal Desk function. You will lead a team of process, financial, and revenue operations specialists to ensure the smooth operation of all deals, from inception through approval, product provisioning, to billing. You will be responsible for ensuring that our sales contracts are aligned with our business objectives, pricing strategy, and revenue recognition policies. You will also collaborate with cross-functional teams to provide deal support, guidance, and coaching to our sales representatives. As the Director, RevOps – Deal Desk, you will report to the VP, RevOps – Deal Desk and manage a team of deal desk analysts and managers.You will set the vision, strategy, and standards for all the Kaseya SaaS subscriptions. The team needs to be built from the ground up, providing an awesome opportunity to create a critical organization from its inception with your vision, process, and strategies. You will be responsible for building effective teams and processes, fostering a culture of collaboration, innovation, and continuous improvement, and developing the skills and capabilities of your staff. In this role, you will work closely with all business areas (Sales, Go to Market, Order to Cash, Finance, Legal, etc.) as well as with IT to develop innovative integrated solutions to automate the Deal Desk and Order flows.We are looking for someone who is self-motivated and a creative thinker with the ability to grasp concepts quickly, well versed in Revenue Operations and Deal Desk responsibilities, with a strong analytical, process and financial acumen. They will need to be diligent and detail-oriented, managing the new organization through detailed KPIs. You are responsible for creating an exceptional experience with responsibility for the following duties:Define and implement the deal desk strategy, policies, and best practicesBuild an operations organization capable of supporting global GTM needs across all time zonesReview and approve complex and non-standard sales contracts and proposalsEnsure compliance with internal and external rules and regulations, such as revenue recognition, legal, and securityOptimize the deal approval process and workflow to increase efficiency and accuracyProvide deal support, guidance, and coaching to sales representatives on deal structure, pricing, negotiation, and terms and conditionsCollaborate with cross-functional teams, such as finance, legal, product, and operations, to resolve deal issues and ensure customer satisfactionAnalyze deal performance and trends and provide insights and recommendations to senior management and stakeholdersManage, mentor, and develop a team of deal desk analysts and managersCreate KPIs and report out on daily metrics aligned to business objectives and continuous improvement focused on sales flow efficiency, profitability, and customer experienceEstablish and enforce best practices, policies, and procedures for deal desk functions globallyLead and mentor a diverse and geographically dispersed team of deal desk analysts, providing them with guidance, feedback, and career development opportunitiesPromote a culture of customer service, collaboration, innovation, and continuous improvementStay abreast of emerging technologies, trends, and best practices for SaaS deal desk companiesCollaborate with teams across all regions (Americas, EMEA, APAC)Manage cross-functional relationships to ensure delivery on all priorities and objectivesQualificationsBachelor's degree in business, finance, or related field8+ years of experience in deal desk, sales operations, or revenue operations in a SaaS company or related professional experienceProven track record of leading and managing deal desk teams and processes or related experienceStrong knowledge of SaaS sales contracts, pricing models, and revenue recognition rulesExcellent communication, negotiation, financial, and presentation skillsProficient in Salesforce, data analytics, and other sales enablement tools (Salesforce CRM/CPQ, Oracle ERP/NetSuite, Snowflake, PowerBI, M365)Proven ability to scale team, build and retain talentProven ability to design and implement new processes and facilitate adoptionStrong data management abilitiesMust have business acumen knowledge of Opportunity to Contract, Order to Cash, Procure to Pay, Record to Report, Legal, Tax, BI/DW, Financial ReportingExcellent English and great communication skillsExcellent communication, interpersonal, and leadership skills, with the ability to influence, motivate, and inspire othersStrong analytical, problem-solving, and decision-making skills, with the ability to handle ambiguity and uncertaintyHighly customer-oriented, with a passion for delivering exceptional service and value, while being data-driven and detail-orientedFlexible, adaptable, and resilient, with the ability to work effectively in a fast-paced and dynamic environmentAbility to work under pressure and handle multiple deals and projects simultaneouslyJoin the Kaseya growth rocket ship and see how we are #ChangingLives!Additional informationKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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