Retention Associate

About DarkroomWe're building the future of advertising and are looking for the minds to help us do it.Darkroom is a strategic marketing agency with unique access to specialized talent across the globe. Our main function is to provide growth strategy, dedicated team staffing, and profitability consulting to enhance the value of our clients. A category leader in results-driven growth marketing, Darkroom’s success is attributed to our unique partnership model, rooted in small, nimble, and dedicated teams – powered by our proprietary MarketingOS.Taking the startup mindset to the agency space, the collective expertise of our team of entrepreneurs and senior digital marketers are deeply aware of the newest trends in digital marketing. Our learned experience has allowed us to take clients (and internal ventures) from $0 to millions in revenue in just a few months. We work with game-changing brands: Crate & Barrel, Popchips, FEED, Olipop, & CALPAK, to name a few.We are looking for a talented, motivated, and creative Email Marketing Specialist who is driven and excited by the challenge of working with some of the fastest-growing Direct-to-Consumer e-commerce brands to join our team. In this role, you will write email and SMS marketing copy, build and deploy email and SMS flows and campaigns, and develop content for our e-commerce, DTC clients.This is a fully remote role. This role supports a U.S. based team and client roster. Candidates must be available and flexible to support and work in the U.S. EST time zone.What You'll DoWork directly with a Retention Marketing Manager to execute data-driven email and SMS strategies for our DTC/e-commerce clients.On a daily basis, you will execute tasks for clients including writing, proofing, and scheduling email and SMS campaigns.You’ll work directly with clients to manage the revision and approval process of their emails and SMS messages.On a monthly basis, you’ll develop creative campaign concepts for your client's retention marketing calendars.You’ll work directly with our in-house design team to develop the design approach, ensuring the design vision for campaigns and flows comes to life, and managing the revision and approval process for client emails.You’ll produce the copy for your campaign concepts and work directly with the client to gain approval on briefs before sending them to our in-house designers.Driven and enjoy coming to the team and clients with new retention marketing ideas.Execute automation/flow logic set-up, pop-up builds, and app integrations.Who You AreYou’re passionate about developing creative email and SMS marketing copy that drives loyalty and lifetime value for e-commerce clients.You have experience working in Klaviyo or a similar ESP.You’re passionate about marketing, and especially interested in learning and growing in the DTC, and e-commerce marketing industry.You’re a creative and experienced writer and looking to grow your career in marketing copywriting.You're used to working in a fast-paced environment and can project manage multiple tasks at once for yourself, your team and your clients.You dedicate time to learning and being on the cutting edge of trends and best practices in the world of DTC marketing.You Should Apply If This Sounds Like You2-4 years of work experience in digital marketing, copywriting, growth marketing, e-commerce, etc.Past experience working at an agency or working with multiple clients in a fast-paced environment.Experience working with Klaviyo or similar email service providers.Enthusiastic, passionate, and creative; thrives on thinking outside of the box to create new best-in-class customer experiences.Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes technical ideas to a wide variety of people and groups at any level.What It's Like To Work At DarkroomWe're building the future of advertising and are looking for the minds to help us do it. We only seek out the best—from our clients to our people. Our team is our most sacred asset, and we offer highly competitive salaries and the following perks:Unlimited Vacation Policy and Holidays: Rebooting is one of the most important parts of growth. At Darkroom, you have access to a flexible vacation policy and 10 holidays throughout the year to keep you recharged and sharp.Location, location, (or no) location: Remote-first culture with a strong community base. With Hubs in the Bay Area, New York, Philly, Lisbon, Sao Paulo, and Barcelona!Finances, growth, and retirement: After one year with Darkroom, we deliver a robust 401k program with company match, equity incentives, and a profit-sharing opportunity so we can help you save as the company grows.Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration.Equal Opportunity StatementDarkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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