ECS Federal, LLC
Tier 1 Analyst - Service Desk - Lead
ECS Federal, LLC, Washington, District of Columbia, us, 20022
ECS is seeking a
Tier 1 Analyst - Service Desk - Lead
to work in our
Washington, DC
office.
Responsibilities:
Lead the Tier 1 team
Create ServiceNow Reports
Provide technical support via phone, email, or in person to customers
Providing basic support for iPhone and Android functions
Track all work in the FCC IT Service Management (ITSM) system
Conduct a monthly service desk ticket review with the team
Measure the quality of services provided to end users
Provide technical support for application and software changes when there would most likely be an influx of calls
Providing excellent customer service via email and in person
Requirements:
Leadership experience
BS degree
CompTIA certification
Salary Range: $70,000-$74,000
General Description of Benefits:
https://ecstech.com/careers/benefits/
#J-18808-Ljbffr
Tier 1 Analyst - Service Desk - Lead
to work in our
Washington, DC
office.
Responsibilities:
Lead the Tier 1 team
Create ServiceNow Reports
Provide technical support via phone, email, or in person to customers
Providing basic support for iPhone and Android functions
Track all work in the FCC IT Service Management (ITSM) system
Conduct a monthly service desk ticket review with the team
Measure the quality of services provided to end users
Provide technical support for application and software changes when there would most likely be an influx of calls
Providing excellent customer service via email and in person
Requirements:
Leadership experience
BS degree
CompTIA certification
Salary Range: $70,000-$74,000
General Description of Benefits:
https://ecstech.com/careers/benefits/
#J-18808-Ljbffr