Housing Supervisor (Regional Manager)

Salary: $87,176.96 - $106,141.36 annuallyType: Regular full time, full benefitsReposted: October 9, 2024Department: Property Management and Maintenance DepartmentRemote options not available. Position will travel to various locations in the South, North, East and West regions (San Diego).Benefits include, but are not limited to:9/80 Compressed Work Schedule (office closed every other Friday)14 paid holidaysEmployer paid pension contribution of 14% to base salary457 tax-deferred savings planSocial security exemptTuition reimbursement up to $5,000 annuallyVisionFlexible spending accountHealth and wellness perksRewards & Recognition programAbout the Position:We are seeking a dedicated and experienced Regional Manager to oversee our Public Supportive Housing portfolio across San Diego. As the Regional Manager, you will be responsible for ensuring the efficient operation, management, and growth of our supportive housing properties, which cater to individuals and families in need of stable housing with supportive services. This role requires a hands-on approach, as you will personally interact with residents during escalated situations. You will supervise a team of 4 community managers and report directly to the Vice President of Property Management.The ideal candidate will possess a thorough working knowledge of property management and affordable housing rules and regulations, demonstrating the ability to quickly learn and adapt. Resourcefulness and the capability to independently prioritize work are essential attributes needed to succeed in this dynamic role. A background in social work would be ideal, as it complements the role's responsibilities of managing tenant relations and ensuring the well-being of residents in supportive housing environments.Class Characteristics:The Regional Manager for the Public Supportive Housing portfolio is responsible for overseeing all aspects of day-to-day operations and management. This role entails extensive interaction with residents, community partners, service providers, and regulatory agencies, requiring independent judgment and discretion to address a variety of operational and tenant-related issues while ensuring compliance with housing regulations and organizational policies. Leading a diverse team of property managers and support staff, the regional manager will foster a collaborative work environment and develop strategic initiatives to enhance resident services, community engagement, and tenant satisfaction. Financial responsibilities include preparing and presenting reports, budgets, and financial analyses, demonstrating accountability in financial management. The regional manager is also responsible for responding to emergencies promptly, implementing protocols to ensure resident safety and well-being.Examples of Essential Job Functions:Property Management:Supervise and support property managers and on-site staff in daily operations of supportive housing properties.Ensure properties are well-maintained, safe, and compliant with all regulatory requirements including but not limited to providing oversight of recurring housekeeping and maintenance inspections, Housing Quality Standard (HQS) inspections, pest inspections and any associated treatments, and requests for reasonable accommodation and/or reasonable modification.Oversee leasing activities, including tenant selection, leasing agreements, and rent collection.In alignment with the Commission’s Procurement, Labor Compliance, and Section 3 requirements, provide vendor management oversight of all 3rd party vendors contracted to perform work within the assigned portfolio which may include tracking vendor performance, addressing and responding to concerns with vendors, and compliance with contractual obligations.In partnership with Development Service / Construction department, provide oversight of maintenance and property capital projects.Interact with Legal Counsel on landlord/tenant matters.Program Oversight:Collaborate with external agencies, such as Behavioral Health Services with the County of San Diego and their contracted service provider to provide partnership and support of the supportive services programs that support the needs of the residents, including social services, health care access, and community engagement.Partner with service providers, external agencies, and community organizations to enhance service delivery and resident outcomes intended to provide housing stability.In collaboration with the service provider, provide partnership to develop and implement strategies to promote resident well-being, empowerment, and success within the program.In coordination with the Service Provider, provide administrative oversight of the Project Based Voucher (PBV) program which may include but is not limited to preparation and submission of RFTA packets, any required in-take paperwork, Resident Portion Letter (RPL) administration, interim/recertification of the applicable program, etc.Develop and manage operating budgets for each property in the portfolio.Monitor financial performance, analyze variances, and implement corrective actions as needed.Ensure efficient use of resources and adherence to budgetary constraints.Provide oversight of Purchase Orders and Invoice Registers, Housing Assistance Payment (HAP) applications, RPL (Resident Portion Letter) oversight and adjustments, security deposits through the Housing Commission’s Landlord Engagement and Assistance Program (LEAP), landlord assurance fund applications, and vacancy loss submissions.In collaboration with Procurement and Asset Management, provide oversight of 3rd party vendor agreements to ensure contract capacity is not exceeded and vendor invoicing is aligned with requirements outlined in the vendor contract such as pricing.Team Development & Supervision:Recruit, train, and supervise property management and support staff.Foster a positive and collaborative work environment that promotes teamwork and professional growth.Conduct performance evaluations and provide ongoing feedback and coaching to team members.Compliance & Risk Management:Ensure properties comply with all applicable housing regulations, fair housing laws, and safety standards.Mitigate risks through proactive maintenance, inspections, and adherence to policies and procedures.Respond to emergencies and incidents as they arise, ensuring appropriate protocols are followed.Provide oversight and administration of any and all associated housing assistance programs which could include Project Based Voucher (PBV), Housing Choice Vouchers (HCV), and Veterans Affairs Supportive Housing (VASH).Stakeholder Engagement:Serve as the primary point of contact for resident escalations, funding agencies, vendor escalations, and any other associated agency such as law enforcement and the County of San Diego.Build and maintain strong relationships with local government officials, law enforcement, community stakeholders, and advocacy groups and property neighbors.Represent SDHC at meetings, conferences, and public forums related to supportive housing initiatives.Desired Minimum Qualifications:Minimum of 5 years of experience in a property management leadership position, in supportive housing or affordable housing sectors. Alternatively, a background in social work will be considered in lieu of property management, provided additional experience requirements are met.Experience working with vulnerable populations or social programs supporting, homeless, victims of domestic violence, or individuals with a physical, mental health, or substance abuse disability.Demonstrated leadership experience with a track record of managing teams across multiple sites and achieving operational objectives.Strong understanding of housing regulations, fair housing practices, property management best practices and rental assistance.Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse stakeholders.Proficiency in financial management, budget development, and reporting.Empathy and problem solving. Commitment to social justice, affordable housing advocacy, and improving the lives of vulnerable populations.Education & Experience:Equivalent to graduation from an accredited four-year college or university with major coursework in real estate, finance business administration, management, public administration, or a related field, and five (5) years of progressively responsible experience in the administration of housing programs, including one (1) year of supervisory experience. Three (3) years of supervisor experience strongly preferred. Additional years of experience as described above may be substituted for the education requirement on a year-for-year basis.Licenses & Certifications:Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.Physical Demands:Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various Commission and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.Environmental Elements:Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

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