NBCUniversal
Freelance IT Support Specialist - NBC Sports Bay Area
NBCUniversal, San Francisco, California, United States, 94199
Freelance IT Support Specialist - NBC Sports Bay Area
Full-timeBusiness Segment: NBCUniversal LocalAs an IT Support Specialist, you will be responsible for onsite IT technical support, including desktop support for users, as well as assist the Engineering team with other production systems support, as needed.Job DutiesPerform break-fix/end-user desktop support to users and provide support to the Engineering team for software updates, hardware, and various infrastructure related issues, as needed.Provide technical assistance and guidance to users and work with internal experts and vendors to provide solutions to users' technical needs.Configure, install, monitor, and maintain client desktop software and hardware; support mobile workforce.Create, monitor and close tickets in ServiceNow to track user support requests.Onboard new users, configure and deploy laptops and desktops.Must be able to work flexible hours, including nights, weekends and holidays as needed.Perform other duties as assigned.Basic QualificationsTech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities.Ability to rapidly learn software systems and demonstrate competence with new technologies and software applications.Engaging personality with patience to work with users for all levels of technology, from interns to C-Suite level.Attention to detail, strong written communication skills.Experience may include any of the following:
Technical background in a help desk environment that required customer service skills.Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, System Administration, Cyber Security, Software Development, or other relevant technical areas.Technical Certifications - CompTIA, A+, Network+.
Experience with current technology includes:
Windows 10/11, Apple OSX platformsMS Office Suite – O365 (Word, Excel, PowerPoint, Outlook, OneDrive) for both MAC and PCKnowledge of Active Directory concepts and managementServiceNow or Ticketing Software experience.Basic Networking experience (TCP/IP, LAN/WAN, Network Topology, as it relates to desktop support).Servers and Storage Systems, as it pertains to desktop support.Apple iOS Mobile Devices Operating system support
Desired QualificationsBachelor’s degree in computer science, IT, or related field preferredAdvanced problem-solving and analytical skills a plusAdditional Job RequirementsMust be available to work 24 hours per week on Saturdays, Sundays, and MondaysRequired On-Site:
This position is required to be performed full-time from an NBCUniversal-designated worksite.Hourly rate for this position is $35/hr to $45/hr depending on experience.
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Full-timeBusiness Segment: NBCUniversal LocalAs an IT Support Specialist, you will be responsible for onsite IT technical support, including desktop support for users, as well as assist the Engineering team with other production systems support, as needed.Job DutiesPerform break-fix/end-user desktop support to users and provide support to the Engineering team for software updates, hardware, and various infrastructure related issues, as needed.Provide technical assistance and guidance to users and work with internal experts and vendors to provide solutions to users' technical needs.Configure, install, monitor, and maintain client desktop software and hardware; support mobile workforce.Create, monitor and close tickets in ServiceNow to track user support requests.Onboard new users, configure and deploy laptops and desktops.Must be able to work flexible hours, including nights, weekends and holidays as needed.Perform other duties as assigned.Basic QualificationsTech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities.Ability to rapidly learn software systems and demonstrate competence with new technologies and software applications.Engaging personality with patience to work with users for all levels of technology, from interns to C-Suite level.Attention to detail, strong written communication skills.Experience may include any of the following:
Technical background in a help desk environment that required customer service skills.Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, System Administration, Cyber Security, Software Development, or other relevant technical areas.Technical Certifications - CompTIA, A+, Network+.
Experience with current technology includes:
Windows 10/11, Apple OSX platformsMS Office Suite – O365 (Word, Excel, PowerPoint, Outlook, OneDrive) for both MAC and PCKnowledge of Active Directory concepts and managementServiceNow or Ticketing Software experience.Basic Networking experience (TCP/IP, LAN/WAN, Network Topology, as it relates to desktop support).Servers and Storage Systems, as it pertains to desktop support.Apple iOS Mobile Devices Operating system support
Desired QualificationsBachelor’s degree in computer science, IT, or related field preferredAdvanced problem-solving and analytical skills a plusAdditional Job RequirementsMust be available to work 24 hours per week on Saturdays, Sundays, and MondaysRequired On-Site:
This position is required to be performed full-time from an NBCUniversal-designated worksite.Hourly rate for this position is $35/hr to $45/hr depending on experience.
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