Petco
General Manager Bench
Petco, New Orleans, Louisiana, United States, 70123
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
We love all pets like our own
We’re the future of the pet industry
We’re here to improve lives
We drive outstanding results together
We’re welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
Position Overview
The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, and a drive for results.
Position Responsibilities
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
People
Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
Attract, hire, and retain a diverse team of top talent.
Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards.
Create a professional environment that inspires and encourages the growth and engagement of partners.
Lead and implement a positive culture of teamwork and collaboration.
Ensure quick and courteous service to all Petco guests.
Responsible for all partner performance management in the Pet Care Center.
Demonstrate and support a continuous improvement and growth mindset.
Performance
Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
Schedule and adjust labor hours & payroll to maximize productivity.
Review and interpret financial and operational reporting regularly.
Identify underperforming metrics and develop strategies to improve and grow the business.
Market the Pet Care Center and oversee planning of on-site and community events.
Process
Ensure the proper health, appearance, welfare, and handling of all animals.
Ensure merchandise is properly priced, displayed, and stocked according to inventory levels.
Complete and submit accounting, inventory management, and payroll paperwork in a timely manner.
Maintain the Pet Care Center's appearance adhering to Petco operational standards.
Protect Petco pets & merchandise and minimize loss by ensuring all standards are met.
Ensure Pet Care Center is opened/closed in accordance with policies and procedures.
Maintain the Pet Care Center’s professional image and cleanliness.
Other Essential Duties
MODEL INSPIRING LEADERSHIP . Model leadership and selling behaviors to Pet Care Center partners.
PROMOTE SAFETY . Ensure Petco policies, procedures, and safety standards are closely observed.
FOSTER A COLLABORATIVE CULTURE . Establish and promote a culture that encourages partners to seek ideas that increase efficiency.
PRIORITIZE TALENT DEVELOPMENT . Ensure a strong talent bench with partners who can successfully execute the company’s plans.
ENGAGE AND BE PRESENT . Represent Petco’s brand and image through strong culture and positive leadership.
Education and Experience
High school diploma or its equivalent (GED).
Three or more years of management experience or the equivalent is required.
Excellence in communication and computer skills are also required.
A qualified applicant will possess strong customer service skills.
Must be licensed to operate a motor vehicle.
Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners.
Work Environment
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly.
Contacts
This position has continuous contact with the general public at the Pet Care Center and at related events.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer.
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If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
We love all pets like our own
We’re the future of the pet industry
We’re here to improve lives
We drive outstanding results together
We’re welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
Position Overview
The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, and a drive for results.
Position Responsibilities
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
People
Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
Attract, hire, and retain a diverse team of top talent.
Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards.
Create a professional environment that inspires and encourages the growth and engagement of partners.
Lead and implement a positive culture of teamwork and collaboration.
Ensure quick and courteous service to all Petco guests.
Responsible for all partner performance management in the Pet Care Center.
Demonstrate and support a continuous improvement and growth mindset.
Performance
Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
Schedule and adjust labor hours & payroll to maximize productivity.
Review and interpret financial and operational reporting regularly.
Identify underperforming metrics and develop strategies to improve and grow the business.
Market the Pet Care Center and oversee planning of on-site and community events.
Process
Ensure the proper health, appearance, welfare, and handling of all animals.
Ensure merchandise is properly priced, displayed, and stocked according to inventory levels.
Complete and submit accounting, inventory management, and payroll paperwork in a timely manner.
Maintain the Pet Care Center's appearance adhering to Petco operational standards.
Protect Petco pets & merchandise and minimize loss by ensuring all standards are met.
Ensure Pet Care Center is opened/closed in accordance with policies and procedures.
Maintain the Pet Care Center’s professional image and cleanliness.
Other Essential Duties
MODEL INSPIRING LEADERSHIP . Model leadership and selling behaviors to Pet Care Center partners.
PROMOTE SAFETY . Ensure Petco policies, procedures, and safety standards are closely observed.
FOSTER A COLLABORATIVE CULTURE . Establish and promote a culture that encourages partners to seek ideas that increase efficiency.
PRIORITIZE TALENT DEVELOPMENT . Ensure a strong talent bench with partners who can successfully execute the company’s plans.
ENGAGE AND BE PRESENT . Represent Petco’s brand and image through strong culture and positive leadership.
Education and Experience
High school diploma or its equivalent (GED).
Three or more years of management experience or the equivalent is required.
Excellence in communication and computer skills are also required.
A qualified applicant will possess strong customer service skills.
Must be licensed to operate a motor vehicle.
Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners.
Work Environment
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly.
Contacts
This position has continuous contact with the general public at the Pet Care Center and at related events.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer.
#J-18808-Ljbffr