Tbwa Chiat/Day Inc
Program Manager of Outreach and Referrals San Francisco, CA
Tbwa Chiat/Day Inc, San Francisco, California, United States, 94199
Program Manager of Outreach and Referrals
Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.Working at Larkin Street means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission to nurture potential, promote dignity, and support bold steps by all.Supervised by the Program Director, the Program Manager of Outreach and Intake supervises efforts to identify new clients and enroll them into Larkin Street’s engagement programming. The position supervises Case Managers, Outreach Counselors, and Outreach interns engaged in street outreach, community partner collaboration, and on-site work at Larkin Street’s Engagement and Community Center. Additional responsibilities include budget management, contract monitoring, supervision of data entry, and both staff and activity scheduling.This position is full-time and eligible for full benefits.Your responsibilities:Provide leadership and oversight to Outreach and Intake programming and strategize day-to-day operations as needed.Hold staff to agency standards, exercising necessary and appropriate responses to performance concerns.Staff hiring, training, and supervision in accordance with the expectations set by the Collective Bargaining Agreement.Coordinate staff schedules for street and community outreach and community center staffing.Monitor contract deliverables, overseeing data collection and entry, and reporting as needed.Manage program budgets and ensure agency procedures are followed.Complete monthly reports and ensure timely and accurate data collection processes.Coordinate intakes and assessments, supporting case managers in keeping charts and paperwork up to date and complete.Lead outreach and intake program meetings, and participate in other agency leadership meetings as needed.Develop and maintain collaborative relationships with community providers, including property management, referral agencies, and resource agencies. Represent the agency at community meetings/activities.Support with incident de-escalation, debrief, and production of incident reports.Participate in on-call rotation in support of staffing at housing programs.Other duties as assigned.Skills and Abilities:Proficient in Microsoft Office (Word, Excel, and Outlook).Ability to multi-task and efficiently manage priority action items.WHO YOU ARE:You are passionate about the Larkin Street Youth Services mission to end youth homelessness.You have Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds, similar to the client base at Larkin Street Youth Services.You have experience in direct-service roles in drop-in centers, shelters, transitional, and/or permanent supportive housing programs.You have previous experience in leadership roles.You are a self-starter and team player. Your colleagues describe you as
attentive and strategic.You work best in a
fast-paced environment.You are willing to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks.You are willing to work holidays occasionally.You are vaccinated against COVID-19.THE PERKS:Choice of Kaiser and Sutter medical plans, plus dental and vision.Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.403(b) retirement plan with employer matching.Flexible spending accounts for Healthcare and Dependent Care expenses.Life Insurance.Employee Assistance Program (EAP) for counseling services.Health Advocate Service.Commuter Benefits Program.Paid Sabbatical following 5 and 10 years of employment.Larkin Street Youth Services is an equal opportunity employer. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified.
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Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.Working at Larkin Street means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission to nurture potential, promote dignity, and support bold steps by all.Supervised by the Program Director, the Program Manager of Outreach and Intake supervises efforts to identify new clients and enroll them into Larkin Street’s engagement programming. The position supervises Case Managers, Outreach Counselors, and Outreach interns engaged in street outreach, community partner collaboration, and on-site work at Larkin Street’s Engagement and Community Center. Additional responsibilities include budget management, contract monitoring, supervision of data entry, and both staff and activity scheduling.This position is full-time and eligible for full benefits.Your responsibilities:Provide leadership and oversight to Outreach and Intake programming and strategize day-to-day operations as needed.Hold staff to agency standards, exercising necessary and appropriate responses to performance concerns.Staff hiring, training, and supervision in accordance with the expectations set by the Collective Bargaining Agreement.Coordinate staff schedules for street and community outreach and community center staffing.Monitor contract deliverables, overseeing data collection and entry, and reporting as needed.Manage program budgets and ensure agency procedures are followed.Complete monthly reports and ensure timely and accurate data collection processes.Coordinate intakes and assessments, supporting case managers in keeping charts and paperwork up to date and complete.Lead outreach and intake program meetings, and participate in other agency leadership meetings as needed.Develop and maintain collaborative relationships with community providers, including property management, referral agencies, and resource agencies. Represent the agency at community meetings/activities.Support with incident de-escalation, debrief, and production of incident reports.Participate in on-call rotation in support of staffing at housing programs.Other duties as assigned.Skills and Abilities:Proficient in Microsoft Office (Word, Excel, and Outlook).Ability to multi-task and efficiently manage priority action items.WHO YOU ARE:You are passionate about the Larkin Street Youth Services mission to end youth homelessness.You have Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds, similar to the client base at Larkin Street Youth Services.You have experience in direct-service roles in drop-in centers, shelters, transitional, and/or permanent supportive housing programs.You have previous experience in leadership roles.You are a self-starter and team player. Your colleagues describe you as
attentive and strategic.You work best in a
fast-paced environment.You are willing to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks.You are willing to work holidays occasionally.You are vaccinated against COVID-19.THE PERKS:Choice of Kaiser and Sutter medical plans, plus dental and vision.Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.403(b) retirement plan with employer matching.Flexible spending accounts for Healthcare and Dependent Care expenses.Life Insurance.Employee Assistance Program (EAP) for counseling services.Health Advocate Service.Commuter Benefits Program.Paid Sabbatical following 5 and 10 years of employment.Larkin Street Youth Services is an equal opportunity employer. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified.
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