AMBUL CARE ADMSTN CRD

AMBUL CARE ADMSTN CRDOtolaryngology - Cochlear Implant CenterFull TimeJob SummaryUnder direct supervision and guided by the procedures of Ambulatory Services, the Cochlear Implant Program Analyst is responsible for managing the clinical coordination of the Cochlear Implant program. Responsibilities include the daily operational management of the Cochlear Implant program, which includes patient liaison, data analysis, marketing work, compliance and quality assurance, financial management of cash-flow into the clinic, patient satisfaction, analysis of operational trends, deficiencies, and opportunities for creation of plans for implementation. S/he is knowledgeable about all aspects of scheduling and the revenue cycle, such as registration, scheduling, referral coordination, insurance authorizations, check-out, pricing and billing of services, cash collection, and NOFO/NOFI practices. The Program Analyst owns and manages the Cochlear Implant patient database and must be able to use this database to identify/create reporting to creatively analyze referral sources and abstract information from health care plans and medical records from referring practices to identify marketing strategies and create the optimal patient and provider experience. The Program Analyst is the primary leadership resource for the Cochlear Implant program and is responsible for updating the database and preparing any necessary documents for weekly team meetings with internal and external providers. Additionally, the Program Analyst is responsible for purchasing and managing inventory of all hearing aid and cochlear implant related supplies/equipment, resolving billing problems, and independently troubleshooting daily issues, including patient, staff, and provider concerns. The Program Analyst is the face of the program and will work collaboratively with other departments to create a comprehensive patient experience and care plan for patients.S/he works as a team member with other practice staff and consistently projects a professional and courteous demeanor. The Program Analyst is required to comply with the Medical Center House and Telephone Standards and must pay close attention to detail while demonstrating excellent customer service skills with patients and staff.In addition to providing day-to-day practice support, the incumbent also assists in staff orientation and ongoing training, redistributes work within the OHNS team as needed, covers for OHNS staff when they are out, helps to supervise and cover other areas of the practice when the manager or supervisor is off-site, and provides input on employee evaluation and hiring of staff.The incumbent must have the ability to perform and prioritize multiple tasks and work well with staff, patients, and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff, and patients in a complex environment.Required QualificationsBachelor's degree in a related area and/or equivalent experience/training.Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements and best practices.Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.Strong interpersonal skills for effective collaboration with all levels of management and staff, consultants, and outside agencies.Skills to comprehend and assess patient's grievances to quickly locate appropriate resources for assistance. Working knowledge of the organization and how to get issues resolved.Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.Ability to communicate effectively, both orally and in writing.Proficiency with Windows-based software including Microsoft Word, Excel, and Outlook. Knowledge of computer systems and software used in the functional area.2-3 years of experience within Otolaryngology - Head and Neck Surgery.Prior experience with EPIC EMR.Data analysis, research, and reporting skills.Preferred QualificationsN/AAbout UCSFAt UCSF Health, our mission of innovative patient care, advanced technology, and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report, UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide.The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationHealthJob Code and Payroll Title004477 AMBUL CARE ADMSTN CRD 2 CXJob CategoryAdministrative SupportBargaining UnitTeamsters Local 2010 - Clerical and Allied Services Unit (CX)

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