Marriott Hotel - Huntsville
General Manager -New Opening- Trilogy, Huntsville, AL
Marriott Hotel - Huntsville, Huntsville, Alabama, United States, 35824
Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a General Manager!
The General Manager is responsible for overseeing the pre-opening project management, recruits the pre-opening leadership team and establishes standard operating procedures (SOPs). Post opening the General Manager manages the daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability; responsible for leading, directing and managing all hotel operations including, but not limited to hotel budgeting, forecasting, strategic planning, leading service initiatives, and leading and managing balanced scorecard performance; oversee service quality, operational efficiency, guest satisfaction, and standard compliance. The General Manager will serve as the primary liaison with hotel owners and corporate entities.
ESSENTIAL FUNCTIONS:
Pre opening role commencing with the hotel planned to open in 2024
Full project management of all aspects of opening
Recruitment of pre-opening leadership team
Recruits, trains and develops the pre-opening team
Pre-opening co-ordination and management of process
Responsible for setting up SOPs and standards for opening
Establishing hotel to deliver on the Ascent and Marriott brand promises
Owns and manages the relationship with the Owner
Post Opening:
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
Actively participates in Sales discussions, meetings, plans and Sales calls. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff
Involved in community and/or government affairs.
Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.
Manages the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
Ensure outstanding guest service and the adherence to all brand standards.
Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
Adheres to all brand and company procedures and regulations as well as standard operating procedures.
Comply with all corporate accounting procedures.
Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
Conducts daily Huddle to include all employees
Holds weekly Leadership meetings with agenda
Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures.
Monitors performance, develops and guides Employees in career paths
Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files.
Aggressively reduce accidents, and minimize worker's compensation and unemployment claims
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Thoroughly understand and implement the Brand service culture.
Adheres to action plans and budget concepts (revenues, costs, etc.)
Safeguard the realization, tracing and adjustment of deviations
Develops actions for improvement and costs savings
Coordinate planning of Management team with regard to time-tables, work schedules, recruitment and training of employees
Involvement and follow up on all guest complaints, incidents and accidents
Maintain contacts with public authorities in regards to licensing
Attend monthly department employee meetings whenever possible.
Perform other duties as required
Provides a professional image at all times through appearance and dress
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees.
Excellent written and verbal communication and interpersonal skills
Well organized and detail-oriented
Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct.
Ability to multi-task
Must be able to effectively lead and motivate a team.
Proficiency in Microsoft Office applications
Previous Food & Beverage and Sales experience preferred
Must have a valid driver’s license and be able to operate a vehicle to meet with clients.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee will be required to routinely, stand and walk for long periods of time; may be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.
May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be capable of effectively using close vision, distance vision, and color vision.
Able to operate in mentally and physically stressful situations
QUALIFICATION STANDARDS:
Proven experience as Hotel Manager or relevant role with an emphasis on sales
Must have 3-5 years’ prior experience as a General Manager.
College Education Preferred
Understanding of all hotel management best practices and relevant laws and guidelines
Demonstrable aptitude in decision-making and problem-solving
Reliable with an ability to multi-task and work well under pressure
Outstanding leadership skills and a great attention to detail
EEO Employer
#J-18808-Ljbffr
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a General Manager!
The General Manager is responsible for overseeing the pre-opening project management, recruits the pre-opening leadership team and establishes standard operating procedures (SOPs). Post opening the General Manager manages the daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability; responsible for leading, directing and managing all hotel operations including, but not limited to hotel budgeting, forecasting, strategic planning, leading service initiatives, and leading and managing balanced scorecard performance; oversee service quality, operational efficiency, guest satisfaction, and standard compliance. The General Manager will serve as the primary liaison with hotel owners and corporate entities.
ESSENTIAL FUNCTIONS:
Pre opening role commencing with the hotel planned to open in 2024
Full project management of all aspects of opening
Recruitment of pre-opening leadership team
Recruits, trains and develops the pre-opening team
Pre-opening co-ordination and management of process
Responsible for setting up SOPs and standards for opening
Establishing hotel to deliver on the Ascent and Marriott brand promises
Owns and manages the relationship with the Owner
Post Opening:
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
Actively participates in Sales discussions, meetings, plans and Sales calls. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff
Involved in community and/or government affairs.
Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.
Manages the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
Ensure outstanding guest service and the adherence to all brand standards.
Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
Adheres to all brand and company procedures and regulations as well as standard operating procedures.
Comply with all corporate accounting procedures.
Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
Conducts daily Huddle to include all employees
Holds weekly Leadership meetings with agenda
Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures.
Monitors performance, develops and guides Employees in career paths
Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files.
Aggressively reduce accidents, and minimize worker's compensation and unemployment claims
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Thoroughly understand and implement the Brand service culture.
Adheres to action plans and budget concepts (revenues, costs, etc.)
Safeguard the realization, tracing and adjustment of deviations
Develops actions for improvement and costs savings
Coordinate planning of Management team with regard to time-tables, work schedules, recruitment and training of employees
Involvement and follow up on all guest complaints, incidents and accidents
Maintain contacts with public authorities in regards to licensing
Attend monthly department employee meetings whenever possible.
Perform other duties as required
Provides a professional image at all times through appearance and dress
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees.
Excellent written and verbal communication and interpersonal skills
Well organized and detail-oriented
Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct.
Ability to multi-task
Must be able to effectively lead and motivate a team.
Proficiency in Microsoft Office applications
Previous Food & Beverage and Sales experience preferred
Must have a valid driver’s license and be able to operate a vehicle to meet with clients.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee will be required to routinely, stand and walk for long periods of time; may be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.
May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be capable of effectively using close vision, distance vision, and color vision.
Able to operate in mentally and physically stressful situations
QUALIFICATION STANDARDS:
Proven experience as Hotel Manager or relevant role with an emphasis on sales
Must have 3-5 years’ prior experience as a General Manager.
College Education Preferred
Understanding of all hotel management best practices and relevant laws and guidelines
Demonstrable aptitude in decision-making and problem-solving
Reliable with an ability to multi-task and work well under pressure
Outstanding leadership skills and a great attention to detail
EEO Employer
#J-18808-Ljbffr