Senior Vice President, Operations

Job DescriptionAvenue5 is growing, and we are in search of a Senior Vice President, Operations to join our dynamic team of Fivers!About UsWe are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:Listen to our associates, recognize them, and give them room to growInvest in our associates to help them become the best version of themselvesApproach every important decision with our associates in mindCelebrate our associates’ successes and encourage them to raise the bar even higherSummary Of ResponsibilitiesThe Senior Vice President, Operations is responsible for oversight of the property and corporate regional operations of a large region or multiple regions. This position creates strategy for growth at all properties within the assigned region(s). Additionally, the Senior Vice President, Operations leads strategic plans and quarterly and annual business reviews with the clients to maintain a strong business partnership. This role also creates analysis of client’s results and performance to target where Avenue5 products and services are most valuable to the client.Primary Responsibilities And ObjectivesProvide leadership and direction to regional leaders, corporate and property associates and assist with any associate, payroll, accounting, information systems, legal, and risk management issuesLead the annual budget, business planning, variance reporting and reforecasting processes through the year for corporate departments and propertiesUnderstand the client and company’s business objectives to ensure maximization of client accountsServe as a member of the Avenue5 corporate senior leadership team and strategic business partner responsible for revenue growth to existing and large complex clients and partners in the regionParticipate in setting long and short-term objectives for the company including strategic plans for operations and personnelRun corporate regional offices to ensure outstanding staff members are hired, maximum utilization of personnel and effective use of resourcesMonitor resident satisfaction and retention and other key performance indicatorsArbitrate and resolve escalated issuesUnderstand the market landscape including pricing trends, competitor strengths and weaknesses, client requirements, new and emerging trends, and real estate management strategiesEstablish, implement, and manage strategic plans for the pursuit of new businessResponsible to achieve growth and operational KPIs for named portfolio clients as well as corporate regional departmentsServe as the strategic leader for all aspects of the relationship with the client including communications, planning, education, problem resolution, and othersProvide subject matter expertise to clients to ensure product utilization is optimalMaintain an expert knowledge of features, functionality, and benefits for all Avenue5 products and servicesOversee presentations for quarterly business reviews and strategic plansAssess revenue and profit potential for all properties for portfolio clientsParticipate in special company and industry events and conferences to support client developmentManage RFP and RFI responses. Work with the business development team to ensure successful presentations and achievement of new business targets.Lead quarterly and annual business reviews with clients and other client meetings as requestedCollaborate with internal Avenue5 leaders, teams, and associatesVisit properties and regional offices on a regular basisEducation And ExperienceHigh school diploma is required. Bachelor’s degree is preferred.A minimum of ten years of experience in the third-party property management industry is requiredA minimum of five years of experience successfully managing multiple propertiesCPM certification is preferred.Skills And RequirementsDemonstrated experience in managing, expanding, and developing relationships with clients at a senior levelDemonstrated strength in recruiting, hiring, developing, and growing top talentStrong understanding of property management industry trends, issues, and emerging technologyTrack record of accomplishments and high-impact resultsOutstanding communication and presentation skills including public speakingAbility to understand financial statements, such as profit and loss statements, general ledgers, and budgets, etc.Participation in industry groups is preferredDemonstrated ability to prioritize and allocate resources in a dynamic, execution-oriented mannerStrong organization skills, detail orientation, initiative, decision making, and sense of urgencyAbility to work at both the strategic and tactical levelsAbility to frequently travel including overnightSchedulingRequired to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non-traditional holidaysAbility to travel (including overnight) up to 50%DiversityDiversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.Seniority level:

ExecutiveEmployment type:

Full-timeJob function:

Management and Manufacturing

#J-18808-Ljbffr