GAF
Director Customer Operations Roads
GAF, Minneapolis, Minnesota, United States, 55400
GAF Director Customer Operations - GAF Roads Minneapolis, Minnesota Apply Now
At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. We are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. We support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity and support to thrive. We are GAF. And under this roof, we protect what matters most.Job Summary:The Director of Customer Operations for GAF Roads will be responsible for leading and driving the "how" of our work; they will develop and execute the customer operations and engineering strategy, manage the customer operations and engineering teams, and ensure customer acceptance, satisfaction, and loyalty through high-quality and high-accountability processes and partnerships. They will be expected to drive alignment across intra-team functions as well as other internal and external stakeholders with clear communication and milestone reporting.Specific Responsibilities:Develop and implement strategic operational plans and programs, aligned with the initiative’s mission and vision.Lead, coach, and mentor a high-performing team through rapid growth.Establish and maintain strong relationships with key customers, partners, and stakeholders, and act as the primary point of contact for supply chain and engineering escalations and issues.Represent the customer operations and engineering functions in the senior leadership team and provide regular reports and insights on performance and progress.Balance and manage priorities and resources to ensure delivery of committed schedules to effectively maximize output and minimize waste.Develop and maintain a robust project and program management process.Communicate decisions in a timely, objective, and transparent manner.Continuously improve internal processes and procedures.Establish and develop operational standards and systems to implement data-driven strategies to improve profitability, accountability, and revenue.Qualifications Required:Bachelor’s Degree in business, engineering, or a related field.10+ years of experience in customer operations, customer success, or a similar role, preferably in the building materials or similar manufacturing industry.Excellent communication, presentation, negotiation, and interpersonal skills, and the ability to build and maintain trust and rapport with customers, partners, and stakeholders at all levels.Self-motivated, adaptable, and resilient, with the ability to thrive in a fast-paced and dynamic environment.Demonstrated ability to navigate uncertainty and high-growth periods with accountability to deliver against schedules and scale a high-performance team.Strong financial acumen with a proven track record managing cost & budget, reporting, and planning for areas of direct responsibility.Qualifications Preferred:Master's degree or MBA preferred.Background and/or experience in manufacturing and distribution.Knowledge of asphalt pavement and road maintenance industry.Ability to understand and communicate complex technical concepts and solutions.Travel Requirements:
Up to 50% domestic travel.Annual Salary Range:
$180,000 - $230,000.How We Protect What Matters Most:We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.Our Family-Building benefits support the many different journeys to fertility and parenthood.Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full-time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer-sponsored visa (work permit).With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. Our communities help give our work meaning and the products we manufacture help protect what matters most.
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At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. We are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. We support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity and support to thrive. We are GAF. And under this roof, we protect what matters most.Job Summary:The Director of Customer Operations for GAF Roads will be responsible for leading and driving the "how" of our work; they will develop and execute the customer operations and engineering strategy, manage the customer operations and engineering teams, and ensure customer acceptance, satisfaction, and loyalty through high-quality and high-accountability processes and partnerships. They will be expected to drive alignment across intra-team functions as well as other internal and external stakeholders with clear communication and milestone reporting.Specific Responsibilities:Develop and implement strategic operational plans and programs, aligned with the initiative’s mission and vision.Lead, coach, and mentor a high-performing team through rapid growth.Establish and maintain strong relationships with key customers, partners, and stakeholders, and act as the primary point of contact for supply chain and engineering escalations and issues.Represent the customer operations and engineering functions in the senior leadership team and provide regular reports and insights on performance and progress.Balance and manage priorities and resources to ensure delivery of committed schedules to effectively maximize output and minimize waste.Develop and maintain a robust project and program management process.Communicate decisions in a timely, objective, and transparent manner.Continuously improve internal processes and procedures.Establish and develop operational standards and systems to implement data-driven strategies to improve profitability, accountability, and revenue.Qualifications Required:Bachelor’s Degree in business, engineering, or a related field.10+ years of experience in customer operations, customer success, or a similar role, preferably in the building materials or similar manufacturing industry.Excellent communication, presentation, negotiation, and interpersonal skills, and the ability to build and maintain trust and rapport with customers, partners, and stakeholders at all levels.Self-motivated, adaptable, and resilient, with the ability to thrive in a fast-paced and dynamic environment.Demonstrated ability to navigate uncertainty and high-growth periods with accountability to deliver against schedules and scale a high-performance team.Strong financial acumen with a proven track record managing cost & budget, reporting, and planning for areas of direct responsibility.Qualifications Preferred:Master's degree or MBA preferred.Background and/or experience in manufacturing and distribution.Knowledge of asphalt pavement and road maintenance industry.Ability to understand and communicate complex technical concepts and solutions.Travel Requirements:
Up to 50% domestic travel.Annual Salary Range:
$180,000 - $230,000.How We Protect What Matters Most:We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.Our Family-Building benefits support the many different journeys to fertility and parenthood.Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full-time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer-sponsored visa (work permit).With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. Our communities help give our work meaning and the products we manufacture help protect what matters most.
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