StudentUniverse
FCM - Data Quality Lead - Chicago, IL
StudentUniverse, Chicago, Illinois, United States,
FCM - Data Quality Lead - Chicago, IL
Job no:
522614 - D Brand:
FCM Work type:
Full time Location:
Illinois Categories:
Corporate & Group Travel
About The Opportunity The Technology Data Quality Lead is the SME responsible for driving and maintaining consistent customer data from an input perspective, across FCM Americas. Working closely with the Americas Technology area as well as the IDP and Reporting teams, the role is split into two key focus areas: Assessing the data input issues on the business side which impact data output quality, identifying key trends, along with systemic and tactical improvement opportunities. Initiating and overseeing key root cause fixes at team or regional levels by working with various technology areas as well as Operations and Acct Mgrs. Key Responsibilities Identify the gaps and improvement opportunities across remit for Res Data. Oversee and deliver improvement in tactical and strategic activities. Provide advice to IDP team on operational processes and align key business rules governing IDP. Document and implement new business processes related to root cause fixes and ensure alignment across stakeholder groups. Understand and own ‘other’ data feed/reporting processes such as Enhanced data collection, GRASP data feeds, etc. Document current ResData collection processes and working with TripServices area, identify any gaps. Experience & Qualifications 1+ years experience with data quality analysis and improvement processes within a travel management company. Excellent knowledge of D365 and current FCM invoicing processes. Comfortable with Concur and able to navigate within other OBTs. Comfortable with FCM Corporate Technology products and systems – Agentport, PowerBI, Compleat. Sound knowledge of Sabre. Understands how to read and interpret raw data reports, and draw effective conclusions with root cause hypothesis. Work Perks! - What’s in it for you: Have fun:
At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition:
Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering. Use your smarts:
Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel:
We were founded by people who wanted to travel and want others to do the same. Personal connections:
We are a big business founded on personal relationships. Diversity, Equity & Inclusion Diversity Day: paid leave to observe holiday or cultural celebration of your choice. Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols. A career, not a job:
We offer genuine opportunities for people to grow and evolve. Giving Back:
Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising. Benefits Include: Paid Time Off * Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days). 5 Sick Days accrued per year. 3 Personal Days. 1 Diversity Day. 8 Recognized Holidays. Health & Wellness Programs and Employee Financial Wellness Services. National/International Award Nights and Conferences. Health benefits including, medical, dental, vision, gender affirming care, and fertility care. Flexible Spending Accounts. Employee Assistance Program. 401k program with partial match. Tuition Reimbursement Program. Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions. Global career opportunities in a network of brands and businesses. *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an annual salary of
$93,000.
Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
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Job no:
522614 - D Brand:
FCM Work type:
Full time Location:
Illinois Categories:
Corporate & Group Travel
About The Opportunity The Technology Data Quality Lead is the SME responsible for driving and maintaining consistent customer data from an input perspective, across FCM Americas. Working closely with the Americas Technology area as well as the IDP and Reporting teams, the role is split into two key focus areas: Assessing the data input issues on the business side which impact data output quality, identifying key trends, along with systemic and tactical improvement opportunities. Initiating and overseeing key root cause fixes at team or regional levels by working with various technology areas as well as Operations and Acct Mgrs. Key Responsibilities Identify the gaps and improvement opportunities across remit for Res Data. Oversee and deliver improvement in tactical and strategic activities. Provide advice to IDP team on operational processes and align key business rules governing IDP. Document and implement new business processes related to root cause fixes and ensure alignment across stakeholder groups. Understand and own ‘other’ data feed/reporting processes such as Enhanced data collection, GRASP data feeds, etc. Document current ResData collection processes and working with TripServices area, identify any gaps. Experience & Qualifications 1+ years experience with data quality analysis and improvement processes within a travel management company. Excellent knowledge of D365 and current FCM invoicing processes. Comfortable with Concur and able to navigate within other OBTs. Comfortable with FCM Corporate Technology products and systems – Agentport, PowerBI, Compleat. Sound knowledge of Sabre. Understands how to read and interpret raw data reports, and draw effective conclusions with root cause hypothesis. Work Perks! - What’s in it for you: Have fun:
At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition:
Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering. Use your smarts:
Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel:
We were founded by people who wanted to travel and want others to do the same. Personal connections:
We are a big business founded on personal relationships. Diversity, Equity & Inclusion Diversity Day: paid leave to observe holiday or cultural celebration of your choice. Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols. A career, not a job:
We offer genuine opportunities for people to grow and evolve. Giving Back:
Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising. Benefits Include: Paid Time Off * Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days). 5 Sick Days accrued per year. 3 Personal Days. 1 Diversity Day. 8 Recognized Holidays. Health & Wellness Programs and Employee Financial Wellness Services. National/International Award Nights and Conferences. Health benefits including, medical, dental, vision, gender affirming care, and fertility care. Flexible Spending Accounts. Employee Assistance Program. 401k program with partial match. Tuition Reimbursement Program. Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions. Global career opportunities in a network of brands and businesses. *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an annual salary of
$93,000.
Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
#J-18808-Ljbffr