Serco North America
Document and Training Development Specialist-Technical Writers
Serco North America, Los Angeles, California, United States, 90079
Position Description
Serco is Hiring Technical Writers to support the Federal Emergency Management Agency Public Assistance recovery initiatives in Zone 2 across the Midwest. The Technical Writers will consist of professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by helping those affected by man-made and natural disasters. These positions are deployment based and you must be willing and able to deploy anywhere in Zone 2.This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance.This position is contingent upon customer requirements and/or their approval.In this role, you will:Assist in the development of PA Program guidance documents and tools when neededCreate/provide training aids, instructor guides, student manuals, and web-based training for PA course instructionProvide technical, technical editing, graphic development, and formatting for PA documentsQualifications
To be successful in this role, you will have:5 years minimum of prior Federal Emergency Management Agency (FEMA) Public Assistance (PA) experienceBachelor's degree and 5 years experience in disaster fieldwork or field of expertise; a graduate level degree or professional registration with 2 years of experience in disaster fieldwork or field of expertise; or 10 years of experience in disaster fieldwork or in field of expertiseExperience with technical writingDemonstrated knowledge and experience in recovery arenaAn adult learning background and experience1-2 years of experience providing training supportThe ability to obtain and maintain FEMA Public TrustA United States CitizenshipThe ability to maintain FEMA specific trainingsStrong Microsoft Office Skills, excellent written and oral communication skillsThe ability to deploy to any location in zone 2 with a 24–48-hour notice after Task Order AwardThe ability to go on 6–12-month deployments at a minimumExperience and comfortability using a smart phoneThe ability to work independently, in a team environment and under stressful conditions with tight deadlinesAdditional desired experience and skills:Knowledge of the FEMA Public Assistance Program/PolicyTrained in the Public Assistance delivery model preferredActive FEMA badgeIf you are interested in supporting and working with our FEMA efforts, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!In compliance with state and local laws regarding pay transparency, the salary range for this role is $62,400.00 to $197,600.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit:
https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email:
careers@serco-na.com
or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our
Applicant Privacy Policy and Notice .Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email
Agencies@serco-na.com .Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Serco is Hiring Technical Writers to support the Federal Emergency Management Agency Public Assistance recovery initiatives in Zone 2 across the Midwest. The Technical Writers will consist of professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by helping those affected by man-made and natural disasters. These positions are deployment based and you must be willing and able to deploy anywhere in Zone 2.This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance.This position is contingent upon customer requirements and/or their approval.In this role, you will:Assist in the development of PA Program guidance documents and tools when neededCreate/provide training aids, instructor guides, student manuals, and web-based training for PA course instructionProvide technical, technical editing, graphic development, and formatting for PA documentsQualifications
To be successful in this role, you will have:5 years minimum of prior Federal Emergency Management Agency (FEMA) Public Assistance (PA) experienceBachelor's degree and 5 years experience in disaster fieldwork or field of expertise; a graduate level degree or professional registration with 2 years of experience in disaster fieldwork or field of expertise; or 10 years of experience in disaster fieldwork or in field of expertiseExperience with technical writingDemonstrated knowledge and experience in recovery arenaAn adult learning background and experience1-2 years of experience providing training supportThe ability to obtain and maintain FEMA Public TrustA United States CitizenshipThe ability to maintain FEMA specific trainingsStrong Microsoft Office Skills, excellent written and oral communication skillsThe ability to deploy to any location in zone 2 with a 24–48-hour notice after Task Order AwardThe ability to go on 6–12-month deployments at a minimumExperience and comfortability using a smart phoneThe ability to work independently, in a team environment and under stressful conditions with tight deadlinesAdditional desired experience and skills:Knowledge of the FEMA Public Assistance Program/PolicyTrained in the Public Assistance delivery model preferredActive FEMA badgeIf you are interested in supporting and working with our FEMA efforts, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!In compliance with state and local laws regarding pay transparency, the salary range for this role is $62,400.00 to $197,600.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit:
https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email:
careers@serco-na.com
or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our
Applicant Privacy Policy and Notice .Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email
Agencies@serco-na.com .Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#J-18808-Ljbffr