Remote USA
Field Service Lighting Salesforce Solutions Architect – Remote
Remote USA, Atlanta, Georgia, United States, 30383
Job Description
Our Client is looking for a FSL and Service Cloud Solutions Architect FTE, remote. (Must have prior consulting experience)
The Salesforce Field Service (SFS) Solution Architect (SA) is tasked with working as a key member of our project team to ensure smooth and efficient implementation and integration between technical and functional system requirements, providing consultative advice to customers regarding industry best practices and process methodologies, as well as creating a solution that best meets our client’s needs.
Responsibilities:
As a key contributor on a project team, guide customers through the implementation of Salesforce solutions
Engage customer stakeholders to understand desired business outcomes and define success criteria
Articulate to customer stakeholders the value of recommended solutions and approach
Lead Customer-facing Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
Perform fit-gap analysis between Salesforce functionality and client requirements
Document business requirements and develop solutions to meet the business requirements
Manage the delivery and testing of the functionality by Development resources
Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
Develop knowledge sharing materials and deliver knowledge sharing to the solution’s end users
Work with a Project Manager to manage a project to scope, budget, and timeline expectations
Qualifications:
BA/BS degree in Business, Computer Science or Engineering – or equivalent work experience; MBA preferred
3-5 years’ experience consulting within the Salesforce ecosystem
Strong experience with business process definition, best practices, and reengineering
Documented proficiency in writing user stories to capture Salesforce requirements
Knowledgeable with data migrations from third-party systems to Salesforce
Experience building Salesforce integrations with 3rd party applications
Solid understanding of the key levers for B2B, B2C, hybrid business models
Understanding of key concepts of user-centered design and design thinking
Desire to continue to grow their knowledge inside the Salesforce ecosystem
Great teamwork and collaboration skills
Required Certifications: Admin, Sales Cloud Consultant, Service Cloud Consultant
Preferred Certifications: Experience Cloud Consultant; CPQ Specialist; SFS Consultant; Platform App Builder; Platform Developer 1
FSL Consultant, Service Cloud, at least 5 E2E Implementations in SA role
Certified Salesforce Field Service Lightning Consultant
Experience with setting up FSL data model (Work Orders, Service Appointments, Service Resources, Territories, etc)
Ability to configure Service Rules and Objectives in support of Field Service business processes
Experience installing FSL managed package and guided setup configuration
RJS2020
#J-18808-Ljbffr
Our Client is looking for a FSL and Service Cloud Solutions Architect FTE, remote. (Must have prior consulting experience)
The Salesforce Field Service (SFS) Solution Architect (SA) is tasked with working as a key member of our project team to ensure smooth and efficient implementation and integration between technical and functional system requirements, providing consultative advice to customers regarding industry best practices and process methodologies, as well as creating a solution that best meets our client’s needs.
Responsibilities:
As a key contributor on a project team, guide customers through the implementation of Salesforce solutions
Engage customer stakeholders to understand desired business outcomes and define success criteria
Articulate to customer stakeholders the value of recommended solutions and approach
Lead Customer-facing Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
Perform fit-gap analysis between Salesforce functionality and client requirements
Document business requirements and develop solutions to meet the business requirements
Manage the delivery and testing of the functionality by Development resources
Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
Develop knowledge sharing materials and deliver knowledge sharing to the solution’s end users
Work with a Project Manager to manage a project to scope, budget, and timeline expectations
Qualifications:
BA/BS degree in Business, Computer Science or Engineering – or equivalent work experience; MBA preferred
3-5 years’ experience consulting within the Salesforce ecosystem
Strong experience with business process definition, best practices, and reengineering
Documented proficiency in writing user stories to capture Salesforce requirements
Knowledgeable with data migrations from third-party systems to Salesforce
Experience building Salesforce integrations with 3rd party applications
Solid understanding of the key levers for B2B, B2C, hybrid business models
Understanding of key concepts of user-centered design and design thinking
Desire to continue to grow their knowledge inside the Salesforce ecosystem
Great teamwork and collaboration skills
Required Certifications: Admin, Sales Cloud Consultant, Service Cloud Consultant
Preferred Certifications: Experience Cloud Consultant; CPQ Specialist; SFS Consultant; Platform App Builder; Platform Developer 1
FSL Consultant, Service Cloud, at least 5 E2E Implementations in SA role
Certified Salesforce Field Service Lightning Consultant
Experience with setting up FSL data model (Work Orders, Service Appointments, Service Resources, Territories, etc)
Ability to configure Service Rules and Objectives in support of Field Service business processes
Experience installing FSL managed package and guided setup configuration
RJS2020
#J-18808-Ljbffr