Klaviyo
Lead, Performance Design & Program Specialist
Klaviyo, San Francisco, California, United States, 94199
The mission of our KPPL team is to make Klaviyo the best place for ambitious people to learn and grow and we think of ourselves akin to a Product org where we design, build and deliver products and solutions to help our customers solve their most important problems. Performance Management & Development is a key pillar of talent retention & growth and we are looking for a Lead, Performance Specialist to implement and co-evolve our Performance practice.
This is a hybrid role and can be based out of any of our three US office locations (Boston, San Francisco Bay Area, or Denver)
Key Responsibilities
Partner with key stakeholders to co-design a fair and equitable performance process at Klaviyo and serve as internal Performance Development SME
Lead preparation and implementation of enterprise-wide Performance Review cyclical programs (performance evaluations, check-ins, goal setting, promotions, calibrations) in alignment with our Talent & Performance Philosophy
Source, share, and adapt performance innovations from industry, including technical innovations such as responsible AI performance solutions, to identify and implement impactful process iterations rooted in voice of our customers
Deeply cross-collaborate with the Talent & Culture team, HRBP's, DEI, People Ops & Tech team, and business leaders to ensure alignment of the performance practice to our overall Talent practices and high-quality execution
Develop and execute effective change management and communication strategies (communications plans for all stakeholders) in partnership with enterprise Comms team to drive awareness, adoption, and execution of programs globally
Identify and develop engaging enablement materials in collaboration with L&D to accompany program launches that drive manager understanding and clarity
Perform process reviews and analysis of performance data to identify trends, insights, and opportunities for improvement. Partnering with IT teams to leverage process automation where applicable
Evaluate effectiveness of the performance program
Who you are
Passion for solving challenging problems in the performance space
5+ years experience driving talent and/or performance processes that scale in global organizations
Excellent communication and presentation skills to drive key messages and influence stakeholders
Strong executor with the ability to prioritize across multiple projects
Ability to be agile and thrive in a fast-paced environment, working cross-functionally, and managing multiple priorities and initiatives
Commitment to fostering a diverse, inclusive, and equitable workplace culture
#J-18808-Ljbffr
This is a hybrid role and can be based out of any of our three US office locations (Boston, San Francisco Bay Area, or Denver)
Key Responsibilities
Partner with key stakeholders to co-design a fair and equitable performance process at Klaviyo and serve as internal Performance Development SME
Lead preparation and implementation of enterprise-wide Performance Review cyclical programs (performance evaluations, check-ins, goal setting, promotions, calibrations) in alignment with our Talent & Performance Philosophy
Source, share, and adapt performance innovations from industry, including technical innovations such as responsible AI performance solutions, to identify and implement impactful process iterations rooted in voice of our customers
Deeply cross-collaborate with the Talent & Culture team, HRBP's, DEI, People Ops & Tech team, and business leaders to ensure alignment of the performance practice to our overall Talent practices and high-quality execution
Develop and execute effective change management and communication strategies (communications plans for all stakeholders) in partnership with enterprise Comms team to drive awareness, adoption, and execution of programs globally
Identify and develop engaging enablement materials in collaboration with L&D to accompany program launches that drive manager understanding and clarity
Perform process reviews and analysis of performance data to identify trends, insights, and opportunities for improvement. Partnering with IT teams to leverage process automation where applicable
Evaluate effectiveness of the performance program
Who you are
Passion for solving challenging problems in the performance space
5+ years experience driving talent and/or performance processes that scale in global organizations
Excellent communication and presentation skills to drive key messages and influence stakeholders
Strong executor with the ability to prioritize across multiple projects
Ability to be agile and thrive in a fast-paced environment, working cross-functionally, and managing multiple priorities and initiatives
Commitment to fostering a diverse, inclusive, and equitable workplace culture
#J-18808-Ljbffr