General Manager

DISPENSARY GENERAL MANAGERThe Dispensary General Manager will be responsible for the day-to-day operations at the retail level including staffing, training, scheduling, buying, visual merchandising, cash management, inventory management, and compliance adherence. This position requires competence in a fast-paced environment, strong leadership skills, and the ability to effectively interact with patients and other members of the Team to ensure a positive culture and the best possible patient experience for our clientele. You will be reporting directly to the Regional Dispensary Manager.WHAT YOU WILL DOHire and develop a team who are passionate about medical cannabis and the service they provideLead by example through being the ultimate illustration of service, dedication, pace, positivity and energySupport and maintain BEYOND / HELLO’s mission and culture of positivityMentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceededTrain store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with easeFollow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelinesIdentify and develop process improvements to assist with company growthMaintain thoughtful store scheduling to drive revenue while controlling overhead costsPerform daily inventory audits and record daily and monthly category sales and ensure accuracy at all timesOversee End of Month inventory reconciliations and report any discrepancies in real-timeDevelop strong vendor relationships and monitor, manage, and maintain proper inventory levelsEnsure accuracy for all cash handling in the front of house and back of houseGuide patients and employees with cannabis recommendations including product selection, effects, potency, dosing, methods of consumption, and administrationEffectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Regional Dispensary Manager, Marketing Team, and Inventory TeamMaintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metricsPresent a professional image in appearance, actions and wordsAbide by city and state regulations at all timesReceive deliveries, build purchase orders, and maintain accurate recordsComplete daily and weekly tasks/duties as assigned by Dispensary Regional ManagerMaintain neatness, organization, and overall cleanliness of the entire storeAttract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on sales floorEffectively and diplomatically troubleshoot MJ Freeway, coupons, and various patient issuesEvaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandiseProvide support with various employee initiatives and team buildingProvide support with various off and on hour events and specialsReport any and all issues or complaints relating to product to the Regional Dispensary Manager, Inventory Manager, and Director of Retail Operations in real-timeWork closely with Team to run a clean, smooth, efficient and compliant store and maintain BEYOND / HELLO’s mission, values, and positive cultureEDUCATION & EXPERIENCEHigh School diploma or General Education Development (GED) requiredAssociate or Bachelor’s degree in any field preferredExperience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitalityMinimum of five years combined dispensary, call center, retail, sales, hospitality, or customer service experienceExcellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.High-level critical thinking, attention to detail, mathematical, language, and reasoning skillsMust be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handlingPHYSICAL REQUIREMENTSConstantly perform desk-based computer tasksFrequently sitting and standingOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 poundsOccasionally Twist/bend/stoop/squat, kneel/crawlMust be able to work a flexible schedule to include weekends and holidays; May be requested to work additional time, as business demands requireComplete any needed assistance including oversight and coverage outside of the assigned region as neededAn environment with moderate to loud noise level

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