Stanford University
Housing Service Center Supervisor - 2 Year Fixed Term
Stanford University, Palo Alto, California, United States, 94306
ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. In autumn quarter of the 2021-22 academic year, R&DE will return to providing housing for over 13,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations. Additionally, R&DE comprises 900 FTE staff in various divisions.This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.JOB PURPOSE:Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling, and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.CORE DUTIES*:
Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.Provide guidance and counsel, oversee, and develop a wide range of programs and services, analyze effectiveness, and make recommendations for future programs.Reconcile complex issues; analyze diverse transactions from multiple sources.Summarize data from multiple sources, prepare management reports and presentations.Identify and evaluate data needs, manage the implementation and development of technology.Develop and implement plans for outreach efforts, develop and maintain external community and university liaison; represent department and university at meetings and events.Provide advice to students on a range of issues, including academic progress, academic program policies, career plans, accessibility, community standards, etc.Apprise students of research, fellowship, and scholarship opportunities, make recommendations, and may award grants.Serve as a subject matter expert to other departments; represent unit/department.Lead, create, and contribute to development of business practices and organizational change to improve processes and workflow.May oversee, analyze, and assist in financial processes and development of budgets.Serve as a key member of university-wide teams and projects.May train and supervise other staff, volunteers, and temporary workers.May represent Stanford at public events, such as fairs, athletic events, and registrations, greet and serve as a resource on unit and general inquiries.Apply knowledge, expertise, and experience to resolve issues in a timely fashion, including those that are ambiguous and/or sensitive.Ability to promote diversity, multiculturalism, and inclusion in the execution of role.Successfully combine hard and soft skills to meet position requirements.Demonstrates a wide range of people skills to build and sustain respectful and collaborative relationships/networks.Track trending issues raised by students and proactively prepare communications to address such issues before they escalate.MINIMUM REQUIREMENTS:
Education & Experience:Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.Knowledge, Skills and Abilities:Strong communication skills to communicate information clearly and effectively to internal and external audiences.Advanced analysis and problem-solving skills.Advanced computer skills, including experience with Microsoft Office Suite.Advanced customer service skills.Relevant computer systems/technology experience.Understanding of financial transactions.Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.Certifications and Licenses:NonePHYSICAL REQUIREMENTS*:Frequently sit, perform desk-based computer tasks.Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.WORKING CONDITIONS:WORK STANDARDS:Interpersonal Skills: Demonstrates the ability to work well with Stanford’s colleagues and clients and with external organizations.Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns.Subject to and expected to comply with all applicable University policies and procedures.The expected pay range for this position is $69,000 - $72,000 per annum ($33.17-$34.61 / hour).Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.Why Stanford is for You:Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy.The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.Provide guidance and counsel, oversee, and develop a wide range of programs and services, analyze effectiveness, and make recommendations for future programs.Reconcile complex issues; analyze diverse transactions from multiple sources.Summarize data from multiple sources, prepare management reports and presentations.Identify and evaluate data needs, manage the implementation and development of technology.Develop and implement plans for outreach efforts, develop and maintain external community and university liaison; represent department and university at meetings and events.Provide advice to students on a range of issues, including academic progress, academic program policies, career plans, accessibility, community standards, etc.Apprise students of research, fellowship, and scholarship opportunities, make recommendations, and may award grants.Serve as a subject matter expert to other departments; represent unit/department.Lead, create, and contribute to development of business practices and organizational change to improve processes and workflow.May oversee, analyze, and assist in financial processes and development of budgets.Serve as a key member of university-wide teams and projects.May train and supervise other staff, volunteers, and temporary workers.May represent Stanford at public events, such as fairs, athletic events, and registrations, greet and serve as a resource on unit and general inquiries.Apply knowledge, expertise, and experience to resolve issues in a timely fashion, including those that are ambiguous and/or sensitive.Ability to promote diversity, multiculturalism, and inclusion in the execution of role.Successfully combine hard and soft skills to meet position requirements.Demonstrates a wide range of people skills to build and sustain respectful and collaborative relationships/networks.Track trending issues raised by students and proactively prepare communications to address such issues before they escalate.MINIMUM REQUIREMENTS:
Education & Experience:Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.Knowledge, Skills and Abilities:Strong communication skills to communicate information clearly and effectively to internal and external audiences.Advanced analysis and problem-solving skills.Advanced computer skills, including experience with Microsoft Office Suite.Advanced customer service skills.Relevant computer systems/technology experience.Understanding of financial transactions.Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.Certifications and Licenses:NonePHYSICAL REQUIREMENTS*:Frequently sit, perform desk-based computer tasks.Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.WORKING CONDITIONS:WORK STANDARDS:Interpersonal Skills: Demonstrates the ability to work well with Stanford’s colleagues and clients and with external organizations.Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns.Subject to and expected to comply with all applicable University policies and procedures.The expected pay range for this position is $69,000 - $72,000 per annum ($33.17-$34.61 / hour).Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.Why Stanford is for You:Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy.The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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