CACI
Unified Communications Engineer- Tier 3- Clearance Sponsorship
CACI, Washington, District of Columbia, us, 20022
Unified Communications Engineer- Tier 3- Clearance SponsorshipJob Category:
Information TechnologyTime Type:
Full timeMinimum Clearance Required to Start:
TS/SCI with PolygraphEmployee Type:
RegularPercentage of Travel Required:
NoneType of Travel:
NoneThe Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer Unified Communication (UC) services.Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, WAN and Unified Communication services. Become a part of our great team and make a difference.Skill Level Determinations:Technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.Technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.Technical knowledge to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.Familiarity with ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.Ability to perform IOS and Software upgrades.Possess understanding of dialing protocols to include H.323, E.164 and SIP.Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.Ability to assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.Ability to perform patching and ensure compliance with network security policies/procedures.Experience with utilizing proactive monitoring tools to identify potential outages and creating/reporting notifications according to standard operating procedures.Assist in responsibilities and participate in special projects as tasked by Management.Key Competencies:Interpersonal SkillsEffective Communication skills - verbal and written.Listening skillsProblem analysis and problem solvingAttention to detail and accuracy.Customer Service orientedAdaptabilityAbility to work independently within a Team ConceptAbility to multitask in a stressful environment.Education:High School/GED + 11 yrs, or Associates + 9 Yrs, or Bachelors + 7 Yrs, or Masters + 5 YrsDoD 8570 Certification Requirement:Current IAT lvl IICertification Preferences:Network +ITIL Foundations or Agile FoundationsCCT Collaboration (CLTECH)CCNP Collaboration (CLFNDU)CCNP Collaboration (CLCOR)CCNP Collaboration (CLACCM) and or (CLCNF)Clearance Requirement:Must have a TS/SCI Clearance and the ability to obtain a Polygraph.
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Information TechnologyTime Type:
Full timeMinimum Clearance Required to Start:
TS/SCI with PolygraphEmployee Type:
RegularPercentage of Travel Required:
NoneType of Travel:
NoneThe Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer Unified Communication (UC) services.Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, WAN and Unified Communication services. Become a part of our great team and make a difference.Skill Level Determinations:Technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.Technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.Technical knowledge to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.Familiarity with ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.Ability to perform IOS and Software upgrades.Possess understanding of dialing protocols to include H.323, E.164 and SIP.Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.Ability to assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.Ability to perform patching and ensure compliance with network security policies/procedures.Experience with utilizing proactive monitoring tools to identify potential outages and creating/reporting notifications according to standard operating procedures.Assist in responsibilities and participate in special projects as tasked by Management.Key Competencies:Interpersonal SkillsEffective Communication skills - verbal and written.Listening skillsProblem analysis and problem solvingAttention to detail and accuracy.Customer Service orientedAdaptabilityAbility to work independently within a Team ConceptAbility to multitask in a stressful environment.Education:High School/GED + 11 yrs, or Associates + 9 Yrs, or Bachelors + 7 Yrs, or Masters + 5 YrsDoD 8570 Certification Requirement:Current IAT lvl IICertification Preferences:Network +ITIL Foundations or Agile FoundationsCCT Collaboration (CLTECH)CCNP Collaboration (CLFNDU)CCNP Collaboration (CLCOR)CCNP Collaboration (CLACCM) and or (CLCNF)Clearance Requirement:Must have a TS/SCI Clearance and the ability to obtain a Polygraph.
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