Montclair State University
Assistant Technology Manager
Montclair State University, Montclair, New Jersey, us, 07043
IMPORTANT APPLICATION INSTRUCTIONS:Upload Resume or Curriculum Vitae
for automatic population of information to the application.The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.Review information
and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.In the
“My Experience”
section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.Note:
If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.Job DescriptionSUMMARY :Reporting to the Technology Manager, the Assistant Technology Manager is responsible for enhancing the effectiveness of academic technology solutions to support Montclair State University’s educational mission. This role works closely with faculty and staff to support and optimize technological tools and data systems that enhance teaching, learning, and administrative functions.**Continued employment in this position is contingent upon the project's duration, workload needs, and available funding.**PRINCIPAL DUTIES AND RESPONSIBILITIES :Support and maintain academic technology tools and platforms (e.g., EAB Navigate, 12twenty, Handshake).Serve as the application administrator for EAB Navigate 360 and career services tools.Provide technical support and training to faculty, staff, and students.Create and update user support documentation.Provide technology configuration support to major institutional initiatives, including merger with Bloomfield College integration and Workday Student SIS implementation.Offer day-to-day technical support for university events and activities.Manage and prioritize support tickets using the ServiceNow ticketing system, Smartsheet & email.Track and document issues, resolutions, and follow-ups, ensuring efficient and timely resolution of tickets and communication of status updates to users.Collaborate with university units to develop and meet strategic technical support goals.Produce actionable reports on student data as needed using existing reporting tools (Cognos/Tableau).Identify opportunities for technological optimization.Perform other duties as assigned.Management retaining the right to add or change job duties.QUALIFICATIONS :REQUIRED :Bachelor’s degree in Educational Technology, Data Science, Information Systems, or a related field.Minimum of 3 years of professional experience in academic technology support, data analysis, or a related field.Personable, with strong verbal and written communication skills.Exceptional organizational, analytical and teamwork skills.Demonstrated understanding of excellent customer service.PREFERRED :Master’s degree from an accredited university in a related field.Experience in a higher educational setting.Experience with student information systems (Banner / Workday) and student-facing applications.Demonstrated experience offering impactful solutions for technology-centered issues.PROCEDURE FOR CANDIDACY :Applicants should include a resume
and
cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instruction.Department:
University CollegePosition Type:
Professional - Non-FacultyContact Information:For questions or concerns, please contact Human Resources' Workday Recruiting Support at
973-655-5000 (Option 2) , or email
talent@montclair.edu .EEO/AA Statement:Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.Additional information can be found on the website atwww.montclair.edu/human-resources/about-us/eo-aa-and-diversity/Title IX and 34 C.F.R. 106 Policy:Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit:
https://www.montclair.edu/human-resources/job-seekers/
#J-18808-Ljbffr
for automatic population of information to the application.The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.Review information
and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.In the
“My Experience”
section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.Note:
If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.Job DescriptionSUMMARY :Reporting to the Technology Manager, the Assistant Technology Manager is responsible for enhancing the effectiveness of academic technology solutions to support Montclair State University’s educational mission. This role works closely with faculty and staff to support and optimize technological tools and data systems that enhance teaching, learning, and administrative functions.**Continued employment in this position is contingent upon the project's duration, workload needs, and available funding.**PRINCIPAL DUTIES AND RESPONSIBILITIES :Support and maintain academic technology tools and platforms (e.g., EAB Navigate, 12twenty, Handshake).Serve as the application administrator for EAB Navigate 360 and career services tools.Provide technical support and training to faculty, staff, and students.Create and update user support documentation.Provide technology configuration support to major institutional initiatives, including merger with Bloomfield College integration and Workday Student SIS implementation.Offer day-to-day technical support for university events and activities.Manage and prioritize support tickets using the ServiceNow ticketing system, Smartsheet & email.Track and document issues, resolutions, and follow-ups, ensuring efficient and timely resolution of tickets and communication of status updates to users.Collaborate with university units to develop and meet strategic technical support goals.Produce actionable reports on student data as needed using existing reporting tools (Cognos/Tableau).Identify opportunities for technological optimization.Perform other duties as assigned.Management retaining the right to add or change job duties.QUALIFICATIONS :REQUIRED :Bachelor’s degree in Educational Technology, Data Science, Information Systems, or a related field.Minimum of 3 years of professional experience in academic technology support, data analysis, or a related field.Personable, with strong verbal and written communication skills.Exceptional organizational, analytical and teamwork skills.Demonstrated understanding of excellent customer service.PREFERRED :Master’s degree from an accredited university in a related field.Experience in a higher educational setting.Experience with student information systems (Banner / Workday) and student-facing applications.Demonstrated experience offering impactful solutions for technology-centered issues.PROCEDURE FOR CANDIDACY :Applicants should include a resume
and
cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instruction.Department:
University CollegePosition Type:
Professional - Non-FacultyContact Information:For questions or concerns, please contact Human Resources' Workday Recruiting Support at
973-655-5000 (Option 2) , or email
talent@montclair.edu .EEO/AA Statement:Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.Additional information can be found on the website atwww.montclair.edu/human-resources/about-us/eo-aa-and-diversity/Title IX and 34 C.F.R. 106 Policy:Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit:
https://www.montclair.edu/human-resources/job-seekers/
#J-18808-Ljbffr