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Kaizen Lab Inc.

General Manager - Montgomery Area Millbrook, AL

Kaizen Lab Inc., Millbrook, Alabama, United States, 36054


General Manager Job Description

Job Title: General Manager

Reports To: Regional Director of Operations and/or Vice President of Operations

SUMMARY:

Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.

QUALIFICATIONS:

To perform this job successfully, the individual must be able to

perform each essential duty and responsibility in a safe and satisfactory manner , and the individual must be

punctual

and

have a good attendance record , and

have reliable means of transportation to work . The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs the role of

Standard Bearer

, ensuring that each criteria in companies then-current

Basics

are communicated, understood, achieved and maintained by hotel staff.

Performs each criteria as contained in companies then-current

General Manager’s Standard Operating Procedures

in a satisfactory manner.

Performs each criteria as contained in companies then-current

General Manager’s Standard of Performance

in a satisfactory manner.

Creates an operating environment that assures consistent

guest satisfaction .

Monitors the performance of the hotel through verification and analysis of

guest satisfaction systems

and

Financial reports . Initiates corrective action.

Maintains

product

and

service quality standards

by conducting ongoing evaluations and investigating complaints. Initiates corrective action.

Develops accurate and aggressive long and short-range

financial objectives

consistent with the Company's mission statement.

Prepares financial reports for management that clearly explain operational effectiveness, trends, and variances.

Establishes and maintains a

pro-active human resource function

to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.

Maintains an appropriate level of

community public affairs involvement .

Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s

business plan .

Ensures good

safety practices

of employees and guests, assisting in the maintenance of proper emergency and security procedures.

Establishes and maintains applicable

preventive maintenance programs

to protect the physical assets of the hotel.

Implements and maintains effective

open-door communication system

that crosses departmental lines in order to reach all employees.

Understands the government regulations affecting hotel’s operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

Deals

with the general public, customers, employees, union and government officials with

tact

and

courtesy .

Plans

and

organizes

the work of others.

Accepts full responsibility for

managing an activity .

Other duties may be assigned .

SUPERVISORY RESPONSIBILITIES:

Typically, directly supervises 2 to 10 employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE:

Absent extraordinary prior on-the-job experience, the General Manager position requires a

High School diploma

or

general education degree (GED) and

preferably

either

a two-year business degree

or

a

four-year business or liberal arts degree

(or equivalent combination of education and experience).

Requires an occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.

A

Certified Hospitality Administrator

designation is preferred.

LANGUAGE SKILLS:

General Managers must have developed language skills to the point to be able to:

Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.

Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.

Ability to speak effectively in English before groups such as customers or employees.

COMPUTER SKILLS:

General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to:

Microsoft Word

Microsoft Excel

Yield Management Systems

programs

Property Management System

(PMS) programs

Daily Revenue System

(DRS) programs

Central Reservation System

programs

Payroll

programs

Company-issued

internet browser

programs

Company-issued

electronic mail

programs

REASONING ABILITY:

General Managers must have developed reasoning abilities to the point to be able to:

Apply common sense

understanding to carry out instructions furnished in written, oral, or diagram form.

Use

mathematical skills

to interpret financial information and prepare budgets.

Read

and

interpret

business records and statistical reports.

Make business decisions

based on production reports and similar facts, as well as on your own experience and personal opinions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS:

Inside:

Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work effectively in a

stressful environment , communicate well with others, effectively deal with guests, and

accept constructive criticism

from supervisors.

Must be able to

change activity frequently

and

cope with interruptions .

IMPORTANT NOTE:

Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.

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