Chief Operating Officer - Carondelet St. Joseph’s, Tucson, AZ

MARKET SUMMARY:Carondelet St. Joseph’s Hospital, Tucson ArizonaEstablished in 1961, Carondelet St. Joseph’s Hospital is a premiere medical campus serving Tucson and the Southwest. St. Joseph’s is home to a Level 1 Trauma Center, the Carondelet Neurological Institute and the Carondelet Joint Replacement Center.Here you’ll find one of the region’s most comfortable labor and delivery units as well as high-quality care and customer service in programs such as cardiology, orthopedics, oncology, wound care, stroke, diabetes, emergency medicine and rehabilitation.The 486-bed facility is an accredited Chest Pain Center, has been recognized by the American Heart and Stroke Association with a Get with the Guidelines Award for stroke care, and has nationally-certified Cardiac and Pulmonary Rehabilitation Programs.Additional services include the following:24/7 emergency care with online check in programCarondelet Neurological Institute for the diagnosis, treatment, and support of stroke, brain and spinal cord injuries, illnesses and cancersCarondelet Joint Replacement Center offering total joint replacement surgery and rehabilitation.St. Joseph’s is certified by the DNV as a Comprehensive Stroke CenterMinimally invasive da Vinci robotic surgery suites for urological, colorectal, general and gynecological surgeryAdvanced technology for brain and spine care, including robotic assisted surgery and a state-of-the-art BrainSuite iCT operating suiteAccredited Chest Pain CenterHearing Services for adults and childrenInpatient and outpatient imagingWound care servicesAdvanced Primary Stroke CenterNationally certified cardiac and pulmonary rehabilitation programsVariety of classes and support groupsAt Carondelet, we strive for excellence in health care. Our doctors, nurses and specialty programs and services have won numerous awards and distinctions for excellence and innovation. And while we don’t like to toot our own horn, we believe these honors speak volumes to the level of advanced care you can expect to receive when you walk through our doors.POSITION SUMMARY:The Chief Operating Officer has responsibility for day-to-day operations of the facility and related services, ensuring that staff delivers high-quality, cost-effective care and services with a positive margin. The Chief Operating Officer will promote the facility’s position and image; reflective of the mission, standards and values of the facility, Tenet and the communities served. The Chief Operating Officer collaborates with the facility Chief Executive Officer and assumes responsibility for the ongoing effective operation of the department by exerting a leadership role that supports the hospital, mission, vision, goals and objectives while focusing on the patient, physicians, employees, volunteers and the community as customers. He/she is accountable for departments’ direction and coordination.FUNCTIONAL EXPECTATIONS & REQUIREMENTS:The Chief Operating Officer is responsible for providing strong leadership, direction, and assistance in setting strategy with clearly defined expectations. He/she leads the development of progressive physician/facility strategies and executes plans to optimize the long-term potential of the facility.Other specific challenges include:Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.Establish a plan to address productivity, operational performance, staff retention and satisfaction.Partner with medical staff to foster quality, efficiently provided care. Emerge as respected leader and decision-maker.Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided.Create an environment that supports employee satisfaction, improved service and quality. Initiate a strategic process that addresses continuous measurable improvement.Exhibit strong communication, presentation and listening skills to ensure facility-wide collaboration and coordination, especially as concerns physicians, employees and the community.Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.Ensure positive employee relations and trust through communication, education, consistency and dependability.ORGANIZATIONAL LEADERSHIP - EXPECTATIONS & REQUIREMENTS:As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:Optimize ExecutionEstablishes realistic and aggressive team/individual goals, and action plans that deliver results.Demonstrates high visibility, consistently interacting with key stakeholders to inform, advise, listen, encourage, and challenge.Optimizes facility’s financial and human resources by overseeing day-to-day operations in a high quality and cost-conscious manner.Clearly understands and communicates the Balanced Scorecard metrics and targets to the organization.Use Astute JudgmentDemonstrates high level complex problem-solving abilities.Uses highly developed expertise in quantitative analyses to define and support facility goals.Understands business development and physician recruitment strategies that lead to a competitive advantage.Working knowledge of patient care standards reflected in federal and state regulation.Lead BoldlyTakes decisive operational action in high stakes situations or times of crisis and uncertainty.Promotes or asserts own position and ideas for operation improvement, quality care delivery, revenue, and volume growth.Seeks and champions new ideas and initiatives that create operational/strategic advantage.Decisively confronts and resolves issues or barriers to success.Assumes CEO responsibilities in absence of CEO.Apply Financial InsightsUnderstands financial indicators/levels and delivers year over year improved financial performance.Uses financial and productivity analysis vs. anecdotes to make decisions.Drive Organizational SuccessBuilds consensus and commitment across disparate facility managers, physicians and home office staff with often competing priorities.Engages in team bench strength assessments and recruitment or promotion action plans that meet current/future talent needs.Is an effective team member with the facility’s CEO, CFO, CNO, and DBD to pursue new growth, implement new processes, and/or address new challenges.Provides ongoing feedback, measurement and assessment process that measure performance to plan and cause course correction for direct reports.Partners effectively with medical staff to continually improve the quality and level of services provided.CANDIDATE EXPERIENCE, ATTRIBUTES AND EDUCATION REQUIREMENTS:A minimum of ten years of successful progressive healthcare/facility management experience. A demonstrable record of significant career progression, having culminated in a senior management position as either a Chief Operating Officer, Senior Operations Officer or Chief Executive Officer in a progressive, financially sound hospital system.High level, complex problem-solving abilities both in groups and in one-on-one situations.Demonstrated success in leading process improvement initiatives in a tertiary facility.First-hand successful experience as a Chief Operating Officer (or equivalent) in a highly competitive environment.Highly developed expertise in quantitative analysis to support definition and advancement for the facility’s goals and objectives.Decisive leader, with the ability to understand physicians’ viewpoints and needs, and work strategically in the best interest of patients and the facility.Proven success in balancing cost/quality issues and partnering with medical staff to address productivity improvements in non-labor reduction initiatives.Experience in a system with excellent employee, physician and patient satisfaction, quality and outcomes improvement programs.An understanding of information systems as they pertain not only to accounting but also to decision support, cost management and revenue enhancement.Professional AttributesThe ability to maximize revenue potential in a thoughtful manner, cognizant of potential compliance issues.Capable of working with staff and assisting them in their continued development, as well as enhancing their performance in a supportive team environment.One who is open to change and new information, adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles.A high orientation to detail with proven analytical and financial skills.One who encourages open dialogue and delegates authority and accountability comfortably.The capacity, maturity, stature and communication skills to eventually assume a more senior leadership role in a hospital system.An individual who has successfully driven initiatives that require coordination from multiple constituencies such as human resources, finance, information systems, lab, and pharmacy.Personal AttributesAn individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices.Must listen actively and accurately, encourage input from others. Provide clear directions. Maintain an ongoing dialogue with employees to ensure continual progress.Excellent oral and written presentation skills. Articulate, good conversationalist and possessing a gracious demeanor.A collaborative and operational manager who will give employees a voice and encourage full participation of all team members.Education/CertificationsAn undergraduate degree from a recognized and accredit institution is required and MBA/MHA or equivalent is preferred.CompensationA competitive compensation program will be tailored to the selected candidate. Base salary will be supplemented by a performance bonus and comprehensive, well-rounded benefits program, which includes relocation assistance.TravelMinimal.Tenet Healthcare complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date.

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