Loyola University Chicago
Associate Director of Financial Aid
Loyola University Chicago, Chicago, Illinois, United States, 60290
Position Details
Job Title:
ASSOC DIR STDNT FIN ASSISTANCE
Position Number:
8100532
Job Category:
University Staff
Job Type:
Full-Time
FLSA Status:
Exempt
Campus:
Rogers Park-Lake Shore Campus
Department Name:
STUDENT FINANCIAL ASSISTANCE
Location Code:
FINANCIAL ASSISTANCE (02023A)
Is this split and/or fully grant funded?
No
Duties and Responsibilities Reporting to the Assistant Vice President (AVP), the Associate Director of Financial Aid will be a key member of the leadership team providing oversight of customer service and training support to the entire financial aid team. This role may directly manage up to five FTEs including one Sr. Assistant Director and three Assistant Directors. This role will work in direct support of the AVP and the Director of Financial Aid Operations and Reporting to ensure compliance with state, HEA, and Title IV regulations. This position will lead office trainings and help ensure institutional policies are met and updated annually. This position will also support the AVP with audit support and review.
Minimum Education and/or Work Experience Bachelor’s degree in a related field or equivalent; or four to seven years of related experience and/or training. A solid knowledge of federal and state regulations is essential.
Qualifications
The Associate Director helps support all aspects of federal, state and institutional aid programs for students at Loyola University Chicago with strict compliance with all regulations.
Supports the AVP and other Associate Directors in formulating and evaluating policies and procedures for the distribution of financial aid.
Acts as a source of functional support; performs preliminary troubleshooting and analysis of issues.
Coordinates new staff training and ongoing training and compliance reviews.
Provides direct support for the AVP on compliance reviews and ensures staff are prepared on policy changes.
Ensures high-level customer service is provided to students and parents.
Monitors daily/weekly office phone records and student walk-in volume.
Provides guidance on R2T4 and SAP processes to ensure compliance.
Supports students through the financial aid process including documentation collection and award processing.
Provides leadership to direct and indirect reports including annual evaluations and goal setting.
Responds to student and parent inquiries via email and phone.
Supports escalations and provides reasonable solutions.
Participates in implementations and upgrades as needed.
Supports the AVP on internal and external audit reviews.
Works closely with other Associate Directors on staff trainings and workshops.
Serves as a resource for questions regarding regulations and verification.
Master’s degree is preferred.
6-10 years of experience in a financial aid office preferred.
Previous supervisory experience is preferred.
Performs other duties as required.
Certificates/Credentials/Licenses None
Computer Skills Proficiency with Department of Education databases; COD, NSLDS, FAA Access, SAIG. PeopleSoft experience highly preferred.
Supervisory Responsibilities No
Required operation of university owned vehicles No
Does this position require direct animal or patient contact? No
Physical Demands Repetitive motions
Working Conditions None
Open Date 03/21/2024
Close Date Special Instructions to Applicants Diversity and Inclusion Statement Diversity, Equity, and Inclusion: As one of the nation’s largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors diversity, equity, and inclusion. We are committed to not only recruiting, but also retaining a diverse, mission-driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive benefits centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.
Quick Link for Posting:
https://www.careers.luc.edu/postings/27807
#J-18808-Ljbffr
ASSOC DIR STDNT FIN ASSISTANCE
Position Number:
8100532
Job Category:
University Staff
Job Type:
Full-Time
FLSA Status:
Exempt
Campus:
Rogers Park-Lake Shore Campus
Department Name:
STUDENT FINANCIAL ASSISTANCE
Location Code:
FINANCIAL ASSISTANCE (02023A)
Is this split and/or fully grant funded?
No
Duties and Responsibilities Reporting to the Assistant Vice President (AVP), the Associate Director of Financial Aid will be a key member of the leadership team providing oversight of customer service and training support to the entire financial aid team. This role may directly manage up to five FTEs including one Sr. Assistant Director and three Assistant Directors. This role will work in direct support of the AVP and the Director of Financial Aid Operations and Reporting to ensure compliance with state, HEA, and Title IV regulations. This position will lead office trainings and help ensure institutional policies are met and updated annually. This position will also support the AVP with audit support and review.
Minimum Education and/or Work Experience Bachelor’s degree in a related field or equivalent; or four to seven years of related experience and/or training. A solid knowledge of federal and state regulations is essential.
Qualifications
The Associate Director helps support all aspects of federal, state and institutional aid programs for students at Loyola University Chicago with strict compliance with all regulations.
Supports the AVP and other Associate Directors in formulating and evaluating policies and procedures for the distribution of financial aid.
Acts as a source of functional support; performs preliminary troubleshooting and analysis of issues.
Coordinates new staff training and ongoing training and compliance reviews.
Provides direct support for the AVP on compliance reviews and ensures staff are prepared on policy changes.
Ensures high-level customer service is provided to students and parents.
Monitors daily/weekly office phone records and student walk-in volume.
Provides guidance on R2T4 and SAP processes to ensure compliance.
Supports students through the financial aid process including documentation collection and award processing.
Provides leadership to direct and indirect reports including annual evaluations and goal setting.
Responds to student and parent inquiries via email and phone.
Supports escalations and provides reasonable solutions.
Participates in implementations and upgrades as needed.
Supports the AVP on internal and external audit reviews.
Works closely with other Associate Directors on staff trainings and workshops.
Serves as a resource for questions regarding regulations and verification.
Master’s degree is preferred.
6-10 years of experience in a financial aid office preferred.
Previous supervisory experience is preferred.
Performs other duties as required.
Certificates/Credentials/Licenses None
Computer Skills Proficiency with Department of Education databases; COD, NSLDS, FAA Access, SAIG. PeopleSoft experience highly preferred.
Supervisory Responsibilities No
Required operation of university owned vehicles No
Does this position require direct animal or patient contact? No
Physical Demands Repetitive motions
Working Conditions None
Open Date 03/21/2024
Close Date Special Instructions to Applicants Diversity and Inclusion Statement Diversity, Equity, and Inclusion: As one of the nation’s largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors diversity, equity, and inclusion. We are committed to not only recruiting, but also retaining a diverse, mission-driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive benefits centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.
Quick Link for Posting:
https://www.careers.luc.edu/postings/27807
#J-18808-Ljbffr