The Sports Facilities Companies
General Manager of Ice Operations – Davis Center at the Harlem Meer
The Sports Facilities Companies, New York, New York, us, 10261
GENERAL MANAGER
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Davis Center at the Harlem Meer
Sports Facilities Management, LLC
LOCATION: New York, NY
REPORTS TO: VP OF VENUE MANAGMENT
DEPARTMENT: OPERATIONS
STATUS: FULL TIME (EXEMPT)
ABOUT THE COMPANY:
The Davis Center at the Harlem Meer is a brand new state-of-the-art recreational facility in New York City's iconic Central Park featuring a 1.25 acre outdoor area which houses an elliptical pool (280' x 120') that converts to a .75 acre public green during the spring & fall and features a full-size ice rink in the winter months. A 34,000 sq ft adjacent building houses locker rooms, public restrooms, and a large indoor gathering space to support all outdoor programming. Described by Manhattan Borough President Mark Levine as "one of the most important parks equity projects for the City in decades", the new Davis Center is the capstone project of the Central Park Conservancy's 40-year effort to restore Central Park, and will serve as the hub for recreational and community programming in the area. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
The Davis Center at the Harlem Meer is a member of The Sports Facilities Companies (SFC), the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The General Manager is responsible for the financial and operating performance of Sports Facilities Management, LLC. The objectives for this position include:
Optimizing overall operations and customer service
Creating a culture of accountability which supports the organizational values
Meeting or exceeding annual client objectives
Facilitating interdepartmental collaboration
Employee retention and staff development
Development and implementation of employee and operating policies
Implementation of major operational initiatives
Implementation of solutions and systems that support the seven areas above.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Oversee the daily operations of the multi-purpose seasonal outdoor sports facility, including creating and monitoring ice rink programming in partnership with the Central Park Conservancy
Oversee seasonal setup and teardown
Analyze operations to evaluate performance of the company and its staff to meet objectives, and determine areas of potential cost reduction, program improvement, or policy change
Establish departmental responsibilities and coordinate functions among departments
Coordinate the development and implementation of recordkeeping systems and other administrative control processes
Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
Oversee effective communications with event owners pre and post event
Oversee the administration and high level of detail required in the organization of events
Assist with labor law compliance and adherence
Be on-site at events and take responsibility for the various aspects of managing personnel and production
Negotiate and produce contracts for relevant vendors building a good working relationship
Build an overall understanding of the events in the company portfolio, their operational aims, and their revenue streams
Close liaison and communication with other departments within the events team including marketing and sales
Ensure all health & safety, quality control, expense management, security, procedures, and facility maintenance
Conduct regular inspections of the facility to ensure cleanliness, safety, and compliance with health and safety regulations
Coordinate with Client to address any repairs or upgrades needed for the facility and equipment
Confer with client, Sports Facilities Management advisors & support team, and staff members to discuss issues, coordinate activities, and resolve problems
Direct human resources activities, including the approval of human resource plans and activities, the selection of staff, and establishment and organization of major departments
Schedule and monitor continued training for staff on various operational, safety, and legal responsibilities
Oversee front-line team members to ensure compliance with SFM policies and additional applicable laws
Oversee proper cash handling procedures
Assist in serving stakeholders with proper communication with the venues from contracts and dates to all onsite logistics
Lead cross-functional teams
Ensure events comply with safety regulations
Create and monitor team schedule
Develop and manage budgets and exercises control in expense management and facility maintenance
Promote company culture and expectations to staff
Ensure staff is adequately prepared for the event
Work with VP and Finance Manager to develop KPI reports
Contribute to Facility Business Plan and execution
Give final operational approval for event set-up
Any additional duties assigned by the VP of Venue Management
MIMIMUM QUALIFICATIONS:
Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater
Proven management and leadership experience in ice rink operations
Prior experience managing hockey or figure skating programming
A minimum of 7 years of management experience
Operational knowledge of risk management
Event operations expertise required
Bachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experience
Must be able to work irregular shifts to include nights, weekends, holidays based on facility schedules
TRAVEL REQUIREMENTS
Travel to SFM leadership conferences and other limited travel may be required
WORKING CONDITIONS AND PHYSICAL DEMANDS
Must be able to life 50 pounds waist high
Work is performed in an outdoor environment, which includes exposure to varying temperatures and noise levels
May involve exposure to ice resurfacing equipment and other machinery
May be required to sit or stand for extended periods of time in various conditions
#J-18808-Ljbffr
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Davis Center at the Harlem Meer
Sports Facilities Management, LLC
LOCATION: New York, NY
REPORTS TO: VP OF VENUE MANAGMENT
DEPARTMENT: OPERATIONS
STATUS: FULL TIME (EXEMPT)
ABOUT THE COMPANY:
The Davis Center at the Harlem Meer is a brand new state-of-the-art recreational facility in New York City's iconic Central Park featuring a 1.25 acre outdoor area which houses an elliptical pool (280' x 120') that converts to a .75 acre public green during the spring & fall and features a full-size ice rink in the winter months. A 34,000 sq ft adjacent building houses locker rooms, public restrooms, and a large indoor gathering space to support all outdoor programming. Described by Manhattan Borough President Mark Levine as "one of the most important parks equity projects for the City in decades", the new Davis Center is the capstone project of the Central Park Conservancy's 40-year effort to restore Central Park, and will serve as the hub for recreational and community programming in the area. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
The Davis Center at the Harlem Meer is a member of The Sports Facilities Companies (SFC), the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The General Manager is responsible for the financial and operating performance of Sports Facilities Management, LLC. The objectives for this position include:
Optimizing overall operations and customer service
Creating a culture of accountability which supports the organizational values
Meeting or exceeding annual client objectives
Facilitating interdepartmental collaboration
Employee retention and staff development
Development and implementation of employee and operating policies
Implementation of major operational initiatives
Implementation of solutions and systems that support the seven areas above.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Oversee the daily operations of the multi-purpose seasonal outdoor sports facility, including creating and monitoring ice rink programming in partnership with the Central Park Conservancy
Oversee seasonal setup and teardown
Analyze operations to evaluate performance of the company and its staff to meet objectives, and determine areas of potential cost reduction, program improvement, or policy change
Establish departmental responsibilities and coordinate functions among departments
Coordinate the development and implementation of recordkeeping systems and other administrative control processes
Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
Oversee effective communications with event owners pre and post event
Oversee the administration and high level of detail required in the organization of events
Assist with labor law compliance and adherence
Be on-site at events and take responsibility for the various aspects of managing personnel and production
Negotiate and produce contracts for relevant vendors building a good working relationship
Build an overall understanding of the events in the company portfolio, their operational aims, and their revenue streams
Close liaison and communication with other departments within the events team including marketing and sales
Ensure all health & safety, quality control, expense management, security, procedures, and facility maintenance
Conduct regular inspections of the facility to ensure cleanliness, safety, and compliance with health and safety regulations
Coordinate with Client to address any repairs or upgrades needed for the facility and equipment
Confer with client, Sports Facilities Management advisors & support team, and staff members to discuss issues, coordinate activities, and resolve problems
Direct human resources activities, including the approval of human resource plans and activities, the selection of staff, and establishment and organization of major departments
Schedule and monitor continued training for staff on various operational, safety, and legal responsibilities
Oversee front-line team members to ensure compliance with SFM policies and additional applicable laws
Oversee proper cash handling procedures
Assist in serving stakeholders with proper communication with the venues from contracts and dates to all onsite logistics
Lead cross-functional teams
Ensure events comply with safety regulations
Create and monitor team schedule
Develop and manage budgets and exercises control in expense management and facility maintenance
Promote company culture and expectations to staff
Ensure staff is adequately prepared for the event
Work with VP and Finance Manager to develop KPI reports
Contribute to Facility Business Plan and execution
Give final operational approval for event set-up
Any additional duties assigned by the VP of Venue Management
MIMIMUM QUALIFICATIONS:
Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater
Proven management and leadership experience in ice rink operations
Prior experience managing hockey or figure skating programming
A minimum of 7 years of management experience
Operational knowledge of risk management
Event operations expertise required
Bachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experience
Must be able to work irregular shifts to include nights, weekends, holidays based on facility schedules
TRAVEL REQUIREMENTS
Travel to SFM leadership conferences and other limited travel may be required
WORKING CONDITIONS AND PHYSICAL DEMANDS
Must be able to life 50 pounds waist high
Work is performed in an outdoor environment, which includes exposure to varying temperatures and noise levels
May involve exposure to ice resurfacing equipment and other machinery
May be required to sit or stand for extended periods of time in various conditions
#J-18808-Ljbffr