Associate Director - ServiceNow Consulting

Practice - CIS - Cloud, Infrastructure, and Security ServicesAbout Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*The Associate Director is an essential team member focused on helping our clients take modernization to a whole new level. This role is a dynamic, outcomes-based leader who can think outside of the box and leads enterprise technology projects with knowledge of how IT and business operational support units function. The Associate Director serves as the point of escalation for all project related issues and supports the sales teams to further expand client relationships by addressing a client’s most pressing business issues through a combination of strategy, process, people, and technology related services. The Associate Director is responsible for assisting with expanding the Cognizant footprint within an account by successfully delivering to outcomes, facilitating roadmaps, and engaging in higher-level business conversations.Duties & Responsibilities:Manage large programs for targeted accounts with support from Senior Consultants.Responsible for continued growth within the Client Account, including working with sales/pre-sales/CPs on new opportunities that present themselves during the account management process.Accountable for delivery of projects in accordance with Project Management best practices, including schedule, scope, resources, and budget.Ensure a deep understanding of the business purpose of every engagement, identifying expected business outcomes and ensuring the team meets those expectations.Manage client expectations through proactive relationship management.Serve as the Project Lead on client engagements and drive the completion of all Project Management deliverables.Define client’s desired business outcomes and manage alignment to those outcomes.Lead oversight of client deliverables including customer approach documents and proposals.Accountable for managing and invoicing client engagement financials.Facilitate the preparation of workshop materials and co-lead workshop discussions.Work with the client, Consultant, and Solution Architect to create user stories with business-level requirements.Accountable for the creation and delivery of all project Change Requests for assigned accounts.Responsible for the creation of all Statements of Work for assigned accounts.Work with Sales/Pre-Sales and Managers to develop Statement of Work documentation for other client implementations.As necessary, serve as the Cognizant Scrum Master.Mentor Senior Consultants assigned to your engagements.Build out templates and sample artifacts to continuously improve our Center of Excellence in delivery.Assist the project team in creation of non-project management related materials (i.e., process flow diagrams, agile story test cases, etc.).Review/approve timesheets, generate invoices, and provide budget updates/resource forecasting for assigned projects.Knowledge & Skills:Background in implementing Service Delivery solutions, providing real-world examples and best practice solution options.Strong analytical and facilitation skills.Strong organizational skills.Excellent written and verbal communication skills.Ability to create and present executive level presentations.Excellent interpersonal and relationship management skills.Advanced knowledge of Microsoft Office products, including Microsoft Project and Microsoft Visio.Knowledge of cloud-based technology management solutions (e.g., ServiceNow, Jira, Workday, Oracle Cloud).Knowledge of Agile Development framework and effective SCRUM techniques.Ability to work on tight deadlines in a fast-paced environment.Education & Work ExperienceMinimum 10 years of related experience with a management consulting firm; prior Big 4 experience a plus.Bachelor’s Degree in Computer Science, Management, Business Administration, Information Systems, or related discipline or equivalent combination of experience and education.4-6 years ServiceNow project experience preferred.Experience with process consulting, business analytics, organizational change management, business analysis, or technical writing preferred.ITIL v4 Foundations Preferred.PMI CAPM or PMP Preferred.Agile SCRUM Master certified preferred.ServiceNow System Administration Certification preferred.Salary and Other Compensation:The annual salary for this position is between $[162,000 - 190,000] depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase Plan

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