Worldpay, LLC
Senior Director, Implementation-Conversion
Worldpay, LLC, Cincinnati, Ohio, United States, 45208
Job Description
Senior Director, Implementation-Conversion | Cincinnati, OHAre you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It's simple:
Think, Act, Win.
We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.
We're looking for a Senior Director of Operations to join our ever-evolving North America Business Experience team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer.
About the teamThis team is an incredibly tenured and talented team that plays a critical role in Worldpay's success and our Customer/Partner experience. The team's focus is to support multiple Partner types as they onboard to the Worldpay platforms or expand their existing toolsets to provide better alternatives to their clients. The team has a vast skillset, and this is an incredibly exciting time of growth to join the team!
What you'll own
Works with other members of Implementations/Conversions management team to establish division business strategies that align with corporate goals and objectives; effectively communicates strategies translating them into actionable items.
Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
Performs resource planning and allocation; supports direct reports in meeting conversion timelines and requirements.
Manages a staff of multi-functional and technical professionals:
Performance management: establishes clear performance goals that align with team, division, and corporate goals; communicates strengths/development needs; mentors and coaches team members; provides challenging assignments and opportunities for development; recognizes, rewards, and communicates individual accomplishments and contributions.
Staffing: approves hiring recommendations; holds direct reports accountable for staff continuity; maintains varying and complimentary levels of skills, knowledge, and abilities across multiple teams.
Employee relations: fosters and promotes cooperation and information sharing among team members; proactively addresses performance issues through appropriate Human Resources tools.
Uses knowledge of FIS's conversion management principles and methodologies to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes; holds teams accountable for compliance.
Uses financial and qualitative information and tools to effectively establish and manage budget and revenue goals.
Understands technical and functional concepts of FIS products including the interrelationships between products and technologies that support products.
Interacts directly with clients at a senior/executive management level, managing problem escalation and providing sales support.
Remains abreast of industry trends and technology standards.
Other related duties assigned as needed.
Where you'll own itYou'll own it in our thriving, buzzing and vibrant Cincinnati hub. While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person.
What you bringRequires strong management skills.
#J-18808-Ljbffr
Senior Director, Implementation-Conversion | Cincinnati, OHAre you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It's simple:
Think, Act, Win.
We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.
We're looking for a Senior Director of Operations to join our ever-evolving North America Business Experience team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer.
About the teamThis team is an incredibly tenured and talented team that plays a critical role in Worldpay's success and our Customer/Partner experience. The team's focus is to support multiple Partner types as they onboard to the Worldpay platforms or expand their existing toolsets to provide better alternatives to their clients. The team has a vast skillset, and this is an incredibly exciting time of growth to join the team!
What you'll own
Works with other members of Implementations/Conversions management team to establish division business strategies that align with corporate goals and objectives; effectively communicates strategies translating them into actionable items.
Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
Performs resource planning and allocation; supports direct reports in meeting conversion timelines and requirements.
Manages a staff of multi-functional and technical professionals:
Performance management: establishes clear performance goals that align with team, division, and corporate goals; communicates strengths/development needs; mentors and coaches team members; provides challenging assignments and opportunities for development; recognizes, rewards, and communicates individual accomplishments and contributions.
Staffing: approves hiring recommendations; holds direct reports accountable for staff continuity; maintains varying and complimentary levels of skills, knowledge, and abilities across multiple teams.
Employee relations: fosters and promotes cooperation and information sharing among team members; proactively addresses performance issues through appropriate Human Resources tools.
Uses knowledge of FIS's conversion management principles and methodologies to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes; holds teams accountable for compliance.
Uses financial and qualitative information and tools to effectively establish and manage budget and revenue goals.
Understands technical and functional concepts of FIS products including the interrelationships between products and technologies that support products.
Interacts directly with clients at a senior/executive management level, managing problem escalation and providing sales support.
Remains abreast of industry trends and technology standards.
Other related duties assigned as needed.
Where you'll own itYou'll own it in our thriving, buzzing and vibrant Cincinnati hub. While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person.
What you bringRequires strong management skills.
#J-18808-Ljbffr