Multi-Site General Manager

To learn more about working for Capital Vacations, please view our video below:The General Manager is responsible for all aspects of the operations at both our Nauticle Mile and 84 Main property, including day-to-day staff management and guest relations. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture, maximizing operations, and enhancing guest satisfaction. The General Manager will work closely with our Owners and Board Members, managing the balance between profitability and guest satisfaction measures.Responsibilities:Oversee the operations functions of the Resort.Process and submit Payroll to Human Resources.Hold regular briefings and meetings with all heads of departments.Ensure full compliance with Resort operating controls, SOPs, policies, procedures, and service standards.Lead all key property issues including capital projects, customer service, and refurbishment.Handle complaints and oversee the service recovery procedures.Responsible for the preparation, presentation, and achievement of the Resort's Annual Operating Budget, Marketing & Sales Plan, and Capital Budget.Manage ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded.Ensure all decisions made are in the best interest of the Resort and Management.Deliver Resort budget goals and set other short- and long-term strategic goals for the property.Develop improvement actions to carry out cost savings.Maintain a strong understanding of P&L statements and the ability to react with impactful strategies.Ensure the monthly financial outlooks for the Resort are on target and accurate.Prepare monthly financial reporting for the Owners and Board Members.Draw up plans and budgets (revenue, costs, etc.) for Owners.Oversee and manage all departments, working closely with department heads daily.Be accountable for the responsibilities of department heads and take ownership of all guest complaints.Provide effective leadership to all Resort Team Members.Respond to audits to ensure continual improvement, safeguarding the quality of operations (both internal & external audits).Ensure compliance with the Occupational Health & Safety Act, fire regulations, and other legal requirements.Be available to travel on company business to assist in offsite training support and/or new business transitions if needed (average 1-2-week assignments).Ability to step in and perform any task or cover any department as necessary, including front desk, housekeeping, maintenance, etc.Perform all other related duties and projects as assigned.Education, Essential Training / Certifications and Experience:Bachelor’s Degree in business management OR equivalent industry job-related experience.15-20 years’ experience in the hospitality industry.Must obtain and maintain licensing where required (e.g., CAM).Skills, Knowledge and Abilities:Excellent verbal and written communication skills.Possess strong leadership skills.Ability to manage, direct, and complete assigned duties.Ability to prioritize, manage, and delegate efficiently.Flexible schedule, be available at a moment’s notice.

#J-18808-Ljbffr