CACI
Network Operations Center- NOC Tier 1 and 2
CACI, Washington, District of Columbia, us, 20022
Network Operations Center- NOC Tier 1 and 2Job Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required:Type of Travel:* * *
The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its
CONUS & OCONUS
operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services.Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs,
CAN
and Unified Communication services. Become a part of our great team and make a difference.More about this role:As a teammate on our NOC,
you'll
be challenged with
hard
support problems where you will coordinate with other NOC and Operational staff and
be
asked to
support
platform upgrades. You are expected as one of
experienced
Network
team
members
to
coordinate ticket
acceptance and
resolutions. You will
support the
development
of
technical
resolution reports for critical outages in the
Network
.What will you do:P
er
form
System
patching
and IAVA patches to
n
etwork
r
outers and
switches.
Perform IOS
and Software
upgrades
Draft Standard Operating Procedures (SOP) for
network
operations.
Troubleshoot systems failures and accessibility problems
within the
network to our services
.
Monitor
network
performance
,
track usage
and develop capacity reports
.
Makes recommendations that enhance
operational
efficiencies for
network
monitoring, management, and overall operations.
Uses experience and knowledge articles to understand/implement potential
workarounds.
Updates knowledge articles and handles "how to"
questions.
Support KM management by entering solutions into the Solutions database.
Support engineering designs data calls.
Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
Works independently with some supervision.
In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other
Tiers/locations.
Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
Preform Network ticket resolution.
Support Network ticket closure across Network OPS staff to include:
Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
Use administrative access to the network to provision new switches, router, VLANs and Crypto.
Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential
problems.
Routing Service Requests to the appropriate organization required for incident resolution.
Performs root cause analyses.
Completes problem resolutions associated with incident ticket(s)
May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.
Experience:High School/GED +
11
Yrs
, or Associates +
9
Yrs
, or Bachelors +
7
Yrs
, or Masters +
5
Yrs
,
DOD 8570 Certification
Required:Current
IAT II
Clearance Requirement:Minimum TS/SCI and ability to obtain a polygraph
What We Can Offer You:We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
We invest in our employees by supporting continuing education.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
______________________________________________________________________________What You Can Expect:A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Your potential is limitless.
So is ours.Learn more about CACI here.______________________________________________________________________________Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more
here .The proposed salary range for this position is:$78,700 - $165,300 CACI is anEqualOpportunity/AffirmativeActionEmployer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.#J-18808-Ljbffr
The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its
CONUS & OCONUS
operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services.Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs,
CAN
and Unified Communication services. Become a part of our great team and make a difference.More about this role:As a teammate on our NOC,
you'll
be challenged with
hard
support problems where you will coordinate with other NOC and Operational staff and
be
asked to
support
platform upgrades. You are expected as one of
experienced
Network
team
members
to
coordinate ticket
acceptance and
resolutions. You will
support the
development
of
technical
resolution reports for critical outages in the
Network
.What will you do:P
er
form
System
patching
and IAVA patches to
n
etwork
r
outers and
switches.
Perform IOS
and Software
upgrades
Draft Standard Operating Procedures (SOP) for
network
operations.
Troubleshoot systems failures and accessibility problems
within the
network to our services
.
Monitor
network
performance
,
track usage
and develop capacity reports
.
Makes recommendations that enhance
operational
efficiencies for
network
monitoring, management, and overall operations.
Uses experience and knowledge articles to understand/implement potential
workarounds.
Updates knowledge articles and handles "how to"
questions.
Support KM management by entering solutions into the Solutions database.
Support engineering designs data calls.
Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
Works independently with some supervision.
In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other
Tiers/locations.
Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
Preform Network ticket resolution.
Support Network ticket closure across Network OPS staff to include:
Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
Use administrative access to the network to provision new switches, router, VLANs and Crypto.
Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential
problems.
Routing Service Requests to the appropriate organization required for incident resolution.
Performs root cause analyses.
Completes problem resolutions associated with incident ticket(s)
May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.
Experience:High School/GED +
11
Yrs
, or Associates +
9
Yrs
, or Bachelors +
7
Yrs
, or Masters +
5
Yrs
,
DOD 8570 Certification
Required:Current
IAT II
Clearance Requirement:Minimum TS/SCI and ability to obtain a polygraph
What We Can Offer You:We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
We invest in our employees by supporting continuing education.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
______________________________________________________________________________What You Can Expect:A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Your potential is limitless.
So is ours.Learn more about CACI here.______________________________________________________________________________Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more
here .The proposed salary range for this position is:$78,700 - $165,300 CACI is anEqualOpportunity/AffirmativeActionEmployer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.#J-18808-Ljbffr