Senior IT Disaster Recovery Engineer (REMOTE)

Thursday, September 26, 2024For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.Our Enterprise Technology team is currently seeking a Senior IT Disaster Recovery Engineer in our Worcester, MA office or remote work location.This is a full time, exempt role.POSITION OVERVIEW:The Senior IT Disaster Recovery Engineer leads and coordinates all efforts related to recovery solutions and testing for the Disaster Recovery program including defining gaps, working with infrastructure and application partners to validate requirements and define solutions that meet expected RTO/RPO, coordinating solution implementation and managing all phases of the testing lifecycle to validate recoverability.This role coordinates with Business Continuity Planning (BCP), Crisis Management Planning (CMP), Incident Management, Corporate Security, and Facilities for The Hanover. Ensures procedures are kept in alignment with Corporate, Industry, and Regulatory Standards and best practices.IN THIS ROLE, YOU WILL:Lead the delivery of consistent disaster recovery (DR) and crisis management support and services with an emphasis on best practices and increasing levels of maturity.Evaluate and recommend new technologies to solve business challenges and ensure environments remain current. Implement cost management strategies by leveraging innovation and maximize service value to business.Perform periodic reviews to confirm or update DR requirements for all Hanover Tier 1 applications, perform business impact analyses, and lead and coordinate disaster recovery and business continuity design and planning.Partner with Technical Architects to design, deploy, and manage Azure Disaster Recovery infrastructure components, leveraging Azure Site Recovery or other alternate technologies.Conduct regular testing and simulations to validate the effectiveness of disaster recovery plans.Employ solid risk and security management practices, creative solutions, and suitable business judgement in delivering business solutions; ensures adherence to regulatory standards as well as compliance and confidentiality policies.Analyze industry, technology, and market trends to stay up to date with industry best practices and emerging technologies in infrastructure and resiliency engineering and disaster recovery.Analyze the current business and IT environment to detect critical deficiencies and recommend solutions for improvement.Establish and maintain relationships with external vendors and service providers to ensure effective disaster recovery solutions.Partner with vendor management and strategic sourcing partners to formulate sourcing strategies and approaches including the optimization of internal resources.WHAT YOU NEED TO APPLY:At least 7 years of business continuity and/or emergency management experience.Bachelor’s Degree plus two years’ experience in IT or equivalent work experience.Professional certification in BCP/DRP – ABCP or AMBCI suggested.Azure Architecture certification is a plus.In-depth knowledge of the technologies that are currently supported and a proven willingness to stay knowledgeable about and introduce new technologies that would enhance our businesses.Ability to work in a highly collaborative and highly matrixed, fast-paced, entrepreneurial, transparent, and flexible work environment.Proven experience providing 24/7 services and operations.Hands-on experience supporting disaster recovery operations.Ability to build strong insightful relationships quickly; must have top-notch communication skills (oral and written); must be able to network effectively at all levels but especially at the executive and business partner level.Strategic and insightful in their thinking, with good judgment, and an intuitive sense of where to look for opportunities to support the business from a technology standpoint.Proven track record of working closely with other leaders and rolling up their sleeves (if needed), to get the job done.Promotes collaboration, accountability, respect, empowerment, recognition, and provides ongoing coaching to employees.Demonstrated “body of knowledge” regarding industry best practices and ability to stay current.Demonstrated experience in supporting or leading the development and implementation of Disaster Recovery programs, implementing policy and/or governance programs.Proven aptitude to build relationships, engage and influence others, work with a diverse environment.Demonstrated knowledge of DR methodologies.Strong initiative, with the ability to work in an ambiguous environment with little supervision or guidance. Ability to work independently and as part of a team, managing multiple priorities with strict deadlines.Flexible and adaptable to change.High level technical knowledge of Disaster Recovery and methodologies including failover and recovery of Virtual and Physical servers, IBM Mainframes, NAS, and SAN environments is required.Experience supporting enterprise technical evolution and design of Azure cloud infrastructure components, including Azure Site Recovery.Experience in a mixed environment of on-premises, cloud, and SaaS is a plus.Experience with testing/execution of DR plans utilizing outsourced/managed service provider staff is a plus.CAREER DEVELOPMENT:It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.BENEFITS:We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.Benefits include:Medical, dental, vision, life, and disability insurance401K with a company matchPTOCultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only)The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

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