COMMON - A Users Group
Technical Support Representative (Onsite)
COMMON - A Users Group, Boston, Massachusetts, us, 02298
Your ImpactThe Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.What You’ll DoLocation: Onsite 4 days a week out of either Boston, MA or Scottsdale, AZ officesReports to:
Manager of Technical SupportDirect Reports:
0Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.Build and maintain subject matter expertise of all Axon products, solutions, and policies.Assist customersReport bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.What You BringBachelor’s Degree preferred or equivalent work experience3+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platformsExcellent verbal and written communication skills (fluency in multiple languages a plus).Passion for helping people and solving problemsProficient with Windows operating systems, mobile devices and cloud-based solutions.Strong analytical/troubleshooting skillsProficiency with Microsoft OfficeAbility to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillsetSelf-driven, ability to work independently and actively seeks out team needs and solutionMust pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.Benefits that Benefit You
Competitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, Dental, Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsAnd yes, we have snacks in our officesThe Pay: Axon is a total compensation company, meaning compensation is made up of base pay and bonus. The starting base pay for this role is between USD 40,000 in the lowest geographic market and USD 60,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit
www.axon.com/careers/benefits
(http://www.axon.com/careers/benefits).Benefits listed herein may vary depending on the nature of your employment and the location where you work
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Manager of Technical SupportDirect Reports:
0Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.Build and maintain subject matter expertise of all Axon products, solutions, and policies.Assist customersReport bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.What You BringBachelor’s Degree preferred or equivalent work experience3+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platformsExcellent verbal and written communication skills (fluency in multiple languages a plus).Passion for helping people and solving problemsProficient with Windows operating systems, mobile devices and cloud-based solutions.Strong analytical/troubleshooting skillsProficiency with Microsoft OfficeAbility to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillsetSelf-driven, ability to work independently and actively seeks out team needs and solutionMust pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.Benefits that Benefit You
Competitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, Dental, Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsAnd yes, we have snacks in our officesThe Pay: Axon is a total compensation company, meaning compensation is made up of base pay and bonus. The starting base pay for this role is between USD 40,000 in the lowest geographic market and USD 60,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit
www.axon.com/careers/benefits
(http://www.axon.com/careers/benefits).Benefits listed herein may vary depending on the nature of your employment and the location where you work
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