DDN
Sr. Technical Support Engineer (L3 Engineering)
DDN, Columbia, Maryland, United States, 21046
Employer Industry:
AI and High-Performance Data StorageWhy consider this job opportunity:Salary up to $130,000 per yearOpportunity for career advancement and growth within a leading company in AI infrastructureRemote work flexibility with occasional travelCollaborative and innovative work environmentChance to work with cutting-edge technology and make a significant impact on customer satisfactionWhat to Expect (Job Responsibilities):Triage, diagnose, and troubleshoot problems with the employer’s storage systems in customer production environmentsTake ownership of customer cases, validate technical aspects, and drive them to resolutionProvide engineering support to Professional Services, Technical Support, and directly to customersCollaborate and coordinate feature development and timely release of software patches targeting customer-reported field issuesConduct product and features training sessions for Technical Support and Professional Service groupsWhat is Required (Qualifications):More than 5 years of hands-on experience in software development and product supportStrong programming skills in C and deep understanding of operating system architectureProficient in Linux internals, kernel-level coding, and debuggingExcellent analytical and methodical problem-solving skills, especially with complex hardware/software interactionStrong communication skills (both written and verbal)How to Stand Out (Preferred Qualifications):Knowledge of assembly language, C++, Perl, and PythonExperience with large-scale file systems like GPFS or LustreFamiliarity with storage products, cloud storage, and data center operationsProven collaborative skills and experience working with cross-functional teamsUnderstanding of industry standards and protocols related to data storageWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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AI and High-Performance Data StorageWhy consider this job opportunity:Salary up to $130,000 per yearOpportunity for career advancement and growth within a leading company in AI infrastructureRemote work flexibility with occasional travelCollaborative and innovative work environmentChance to work with cutting-edge technology and make a significant impact on customer satisfactionWhat to Expect (Job Responsibilities):Triage, diagnose, and troubleshoot problems with the employer’s storage systems in customer production environmentsTake ownership of customer cases, validate technical aspects, and drive them to resolutionProvide engineering support to Professional Services, Technical Support, and directly to customersCollaborate and coordinate feature development and timely release of software patches targeting customer-reported field issuesConduct product and features training sessions for Technical Support and Professional Service groupsWhat is Required (Qualifications):More than 5 years of hands-on experience in software development and product supportStrong programming skills in C and deep understanding of operating system architectureProficient in Linux internals, kernel-level coding, and debuggingExcellent analytical and methodical problem-solving skills, especially with complex hardware/software interactionStrong communication skills (both written and verbal)How to Stand Out (Preferred Qualifications):Knowledge of assembly language, C++, Perl, and PythonExperience with large-scale file systems like GPFS or LustreFamiliarity with storage products, cloud storage, and data center operationsProven collaborative skills and experience working with cross-functional teamsUnderstanding of industry standards and protocols related to data storageWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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