Filevine
Expert Team, Defect Reproduction › Chicago, IL
Filevine, Chicago, Illinois, United States, 60290
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.Our MissionFilevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.DepartmentThe Customers for Life department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement.Job SummarySuccessful defect reproduction allows an engineer, after referring to the documented steps for a bug recreation (along with corresponding videos and other materials), to take action on the defect. Furthermore, an effective defect reproducer is cautious about giving theories or their own ideas about how a defect might be related to another defect, part of a broader issue, or anything else that may confuse or commingle one defect from something else entirely. Their work should provide focus, not a ball of yarn. Consistent reproducibility of defects allows for nuanced isolation and surgical correction by an engineer. The right cultural fit for a candidate is one who would rather provide clear guidance that will fix one known problem today than loose ideas which might result in addressing unknown problems tomorrow. Comprehensive product knowledge across the Filevine family of products is a requirement.Responsibilities
Play a lead role in issue remediation and convey unyielding accountability for assigned issuesWork with assigned team to thoroughly understand the product's native capability and test possible defectsWork directly with customers to investigate and resolve technical issues and help Product Owners understand their customer needsConvey results of defect reproduction to assigned team to assist in solutioning and memorialize findings and present to wider Expert teams, Partners, Sales Engineering, etc.Maintain comprehensive product knowledge across the Filevine family of productsSupport other expert teams and expert roles as neededOccasional travel as neededQualifications
In office position2+ years of Excel/SQL/API or equivalent experience2+ years Low-code/ Declarative development experience or equivalent experienceExcellent verbal and written communicationA history of creative pursuits and curiosity is strongly preferredAbility to independently manage competing customer priorities and initiatives with limited structureFilevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com.Cool Company Benefits:A dynamic, rapidly growing company, focused on helping organizations thriveMedical, Dental, & Vision Insurance (for full-time employees)Maternity & paternity leave (for full-time employees)Short & long-term disabilityErgonomic and height-adjustable workstations for onsite employeesOpportunity to learn from a dedicated leadership teamCentrally located open office building in Sugar HouseTop-of-the-line company swagPrivacy Policy NoticeFilevine will handle your personal information according to what’s outlined in our Privacy Policy.
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Play a lead role in issue remediation and convey unyielding accountability for assigned issuesWork with assigned team to thoroughly understand the product's native capability and test possible defectsWork directly with customers to investigate and resolve technical issues and help Product Owners understand their customer needsConvey results of defect reproduction to assigned team to assist in solutioning and memorialize findings and present to wider Expert teams, Partners, Sales Engineering, etc.Maintain comprehensive product knowledge across the Filevine family of productsSupport other expert teams and expert roles as neededOccasional travel as neededQualifications
In office position2+ years of Excel/SQL/API or equivalent experience2+ years Low-code/ Declarative development experience or equivalent experienceExcellent verbal and written communicationA history of creative pursuits and curiosity is strongly preferredAbility to independently manage competing customer priorities and initiatives with limited structureFilevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com.Cool Company Benefits:A dynamic, rapidly growing company, focused on helping organizations thriveMedical, Dental, & Vision Insurance (for full-time employees)Maternity & paternity leave (for full-time employees)Short & long-term disabilityErgonomic and height-adjustable workstations for onsite employeesOpportunity to learn from a dedicated leadership teamCentrally located open office building in Sugar HouseTop-of-the-line company swagPrivacy Policy NoticeFilevine will handle your personal information according to what’s outlined in our Privacy Policy.
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