Application Support Engineer

• 10+ years of experience designing, implementing, and supporting business applications. • Experience in operational support and DevOps operations. • Experience in application development in one of the following languages: .Net C#, .Net VB, PHP, Java, etc. • Experience working with load balancing technologies and large-scale web server farms. • A strong background in web application deployment, debugging, and troubleshooting. • Hands-on experience in troubleshooting and resolving hardware and software in critical LOB (line-of-business) systems. • Hands-on experience in configuration, testing, and optimization of production applications in Unix and Microsoft platforms. • Proven experience in implementing release management and continuous delivery processes for multiple sites. • Experience implementing build configuration tools, such as Hudson, Jenkins, Git, SVN, Ant, Node, Chef, and Puppet. • Experience with system monitoring tools: AppDynamics, Keynote, Splunk, Zabbix, Nagios, etc. • Experience with debugging using one or more of the following: Visual Studio, Windbg, and Netmon/Wireshark. • Ability to work extended hours, nights, and weekends when required during critical outages or transitions. • Hands-on experience in creating, evaluating, and updating documentation. • Ability to collaborate well across geographically diverse teams. • Passionate about service and making a positive difference. • Critical COTS applications include Autonomy and Siebel.

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