EOS IT Solutions
Lead Audio Visual Field Technician
EOS IT Solutions, New York, New York, us, 10261
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
THIS POSITION MAY REQUIRE UP TO 50% TRAVEL.
WHAT YOU’LL DO:
Lead the Installation and de-installation of AV/Telepresence products
Lead a team of AV Technicians on Installation Projects
Configuration of endpoints and infrastructure
Preparation of room audits ensuring technology can work at optimum level
Perform preventative maintenance to ensure equipment and room is ready for use
Identify defective/failed equipment and provide solutions
Complete Post Installation Assessments
Perform on-site User Acceptance testing
Install software upgrades
Act as a point of escalation for technical issues and provide solutions for ongoing faults
Work as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement
Communicate with management team throughout the day, as it relates to assignments
Project reporting and updating
Document and report hardware failures; manage Break/Fix and RMA requests as needed
Supervise, instruct and help with rack building processes
Travel to customer sites nationally as required
WHAT YOU NEED TO SUCCEED:
Experience leading teams of AV Technicians or Engineers
Experience Terminating, Configuring and Programming at least one of the following types of equipment: Extron, Cisco, Crestron and/or AMX
Ability to read and understand plans to ensure everything is done correctly and perform any additional configuration that is required
Similar experience working on AV/ VC integrations
Agility and a strong sense of urgency
Responsive, efficient, excellent customer interaction, and a high level of professionalism
Intrigued by difficult tech problems, welcoming the challenge
Comfortable working in a fast-paced, demanding environment, under pressure
Engaged in the process of technical development
Willing and able to work and travel globally when required
Responsible and reliable, capable of working alone as well as part of a team
Good organization and time management skills with proven ability to manage multiple priorities
Good written and verbal communication skills
Critical thinking and problem-solving ability
Flexible and adaptable to change and hours of work, to meet the needs of the customer
A motivated team player
TECHNICAL SKILLS:
Control (Crestron, AMX, Extron)
Audio (BIAMP, QSC, POLYCOM)
Video (Cisco, Polycom)
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
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EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
THIS POSITION MAY REQUIRE UP TO 50% TRAVEL.
WHAT YOU’LL DO:
Lead the Installation and de-installation of AV/Telepresence products
Lead a team of AV Technicians on Installation Projects
Configuration of endpoints and infrastructure
Preparation of room audits ensuring technology can work at optimum level
Perform preventative maintenance to ensure equipment and room is ready for use
Identify defective/failed equipment and provide solutions
Complete Post Installation Assessments
Perform on-site User Acceptance testing
Install software upgrades
Act as a point of escalation for technical issues and provide solutions for ongoing faults
Work as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement
Communicate with management team throughout the day, as it relates to assignments
Project reporting and updating
Document and report hardware failures; manage Break/Fix and RMA requests as needed
Supervise, instruct and help with rack building processes
Travel to customer sites nationally as required
WHAT YOU NEED TO SUCCEED:
Experience leading teams of AV Technicians or Engineers
Experience Terminating, Configuring and Programming at least one of the following types of equipment: Extron, Cisco, Crestron and/or AMX
Ability to read and understand plans to ensure everything is done correctly and perform any additional configuration that is required
Similar experience working on AV/ VC integrations
Agility and a strong sense of urgency
Responsive, efficient, excellent customer interaction, and a high level of professionalism
Intrigued by difficult tech problems, welcoming the challenge
Comfortable working in a fast-paced, demanding environment, under pressure
Engaged in the process of technical development
Willing and able to work and travel globally when required
Responsible and reliable, capable of working alone as well as part of a team
Good organization and time management skills with proven ability to manage multiple priorities
Good written and verbal communication skills
Critical thinking and problem-solving ability
Flexible and adaptable to change and hours of work, to meet the needs of the customer
A motivated team player
TECHNICAL SKILLS:
Control (Crestron, AMX, Extron)
Audio (BIAMP, QSC, POLYCOM)
Video (Cisco, Polycom)
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
#J-18808-Ljbffr