Nielseniq
Customer Success Specialist
Nielseniq, Boston, Massachusetts, us, 02298
This is a hybrid role; 2-3 days in our office located at: 21 Custom House StreetJob Description
As a Customer Success Specialist you will serve as the primary point of contact for the end users subscribed to NielsenIQ’s Financial Services Research. The key focus of this role is to provide clients with the proper support and to facilitate the connection between the clients and relevant differentiated research conclusions. This is achieved by building and maintaining relationships with the clients, correctly identifying areas of need, and developing a strong understanding of the NielsenIQ research. This position requires excellent communication skills, a curious mind, and a passion for building strong client relationships.Ensure clients receive support in leveraging the NielsenIQ data and research to find actionable insightsBuild strong relationships with clients to make sure they are satisfied and receiving adequate services as part of their subscriptionWork with the Sales Representatives to understand short- and long-term goals for individual accounts, and support the team in achieving those goalsTrack individual client touch points and interactions to ensure proper coverageWork with the Sales Specialists to determine which accounts are at risk based on engagement trends, and determine a course of actionRegularly connect with the members of the Research team to gather key research topics, and pass them along to any interested clientsQualifications
Relevant postgraduate qualification ideal, but at least a BA/BS from a top-tier universityAbility to build meaningful client relationshipsAble to work effectively both in a team environment and as an individual contributorStrong organization and problem-solving skillsAbility to multitask and to handle multiple complex client interactions1-5 years of relevant experience--account management, customer success, relationship management preferably within the financial services industryAdditional Information
Comprehensive healthcare plan (medical, Rx, dental and vision)Flexible spending accounts and Health Savings Account (including company contributions)Life and AD&D insurance401(k) retirement plan including company matching contributionsDisability insuranceTuition ReimbursementDiscretionary paid time off program and 11 paid holidaysFlexible working environmentVolunteer time off
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As a Customer Success Specialist you will serve as the primary point of contact for the end users subscribed to NielsenIQ’s Financial Services Research. The key focus of this role is to provide clients with the proper support and to facilitate the connection between the clients and relevant differentiated research conclusions. This is achieved by building and maintaining relationships with the clients, correctly identifying areas of need, and developing a strong understanding of the NielsenIQ research. This position requires excellent communication skills, a curious mind, and a passion for building strong client relationships.Ensure clients receive support in leveraging the NielsenIQ data and research to find actionable insightsBuild strong relationships with clients to make sure they are satisfied and receiving adequate services as part of their subscriptionWork with the Sales Representatives to understand short- and long-term goals for individual accounts, and support the team in achieving those goalsTrack individual client touch points and interactions to ensure proper coverageWork with the Sales Specialists to determine which accounts are at risk based on engagement trends, and determine a course of actionRegularly connect with the members of the Research team to gather key research topics, and pass them along to any interested clientsQualifications
Relevant postgraduate qualification ideal, but at least a BA/BS from a top-tier universityAbility to build meaningful client relationshipsAble to work effectively both in a team environment and as an individual contributorStrong organization and problem-solving skillsAbility to multitask and to handle multiple complex client interactions1-5 years of relevant experience--account management, customer success, relationship management preferably within the financial services industryAdditional Information
Comprehensive healthcare plan (medical, Rx, dental and vision)Flexible spending accounts and Health Savings Account (including company contributions)Life and AD&D insurance401(k) retirement plan including company matching contributionsDisability insuranceTuition ReimbursementDiscretionary paid time off program and 11 paid holidaysFlexible working environmentVolunteer time off
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