Tbwa Chiat/Day Inc
Account Manager (Northeast)
Tbwa Chiat/Day Inc, Boston, Massachusetts, us, 02298
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.Responsibilities:Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.Day to day responsibilities to include:
Respond to Customer inquiries in a timely fashion and move to resolutionServe as a liaison between Customers, Vendors, and GuidePoint resources for this specified AEDevelop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offeringsDevelop and maintain relationship with GuidePoint key Vendors and Account Executive’s CustomersLeverage Vendor resources and relationships to bring value to Customers
Improve more frequent calls and higher touch for AE’s customer baseManage open opportunities in existing accounts with guidance from AEIdentify whitespace opportunities with customers and vendorsRepresent GPS AE at customer meetings as neededWith AE guidance, close renewal, upsell and net new sales cyclesProactive support for upcoming renewals, identifying upsell and proactive support for existing businessCollaborate on promoting marketing communication to account base with targeted follow upFocus on driving and selling GPS Professional Services Engagements across targeted account baseAssist AE in forecast management and internal strategic reportingIf required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunitiesAll other duties as assignedExperience Requirements:Proven success in Inside SalesCyber Security experience requiredMust have outstanding attention to detail and commitment to follow-throughAbility to work well within a teamStrong ability to multitaskAn unwavering positive attitude, strong drive for results, and the ability to deal with ambiguityStrong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documentsAbility to work flexible work schedule requiredRequires experience in Salesforce.com and Microsoft officeBachelor’s Degree is preferredWhy GuidePoint?GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.Some added perks….Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)100% employer-paid medical premiums (employee only $0 deductible and HSA plans) along with 75% employer-paid family contributions100% employer-paid dental premiums (employee only) along with 75% employer-paid family contributions12 corporate holidays and a Flexible Time Off (FTO) programHealthy mobile phone and home internet allowanceEligibility for retirement plan after 2 months at open enrollment
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Respond to Customer inquiries in a timely fashion and move to resolutionServe as a liaison between Customers, Vendors, and GuidePoint resources for this specified AEDevelop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offeringsDevelop and maintain relationship with GuidePoint key Vendors and Account Executive’s CustomersLeverage Vendor resources and relationships to bring value to Customers
Improve more frequent calls and higher touch for AE’s customer baseManage open opportunities in existing accounts with guidance from AEIdentify whitespace opportunities with customers and vendorsRepresent GPS AE at customer meetings as neededWith AE guidance, close renewal, upsell and net new sales cyclesProactive support for upcoming renewals, identifying upsell and proactive support for existing businessCollaborate on promoting marketing communication to account base with targeted follow upFocus on driving and selling GPS Professional Services Engagements across targeted account baseAssist AE in forecast management and internal strategic reportingIf required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunitiesAll other duties as assignedExperience Requirements:Proven success in Inside SalesCyber Security experience requiredMust have outstanding attention to detail and commitment to follow-throughAbility to work well within a teamStrong ability to multitaskAn unwavering positive attitude, strong drive for results, and the ability to deal with ambiguityStrong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documentsAbility to work flexible work schedule requiredRequires experience in Salesforce.com and Microsoft officeBachelor’s Degree is preferredWhy GuidePoint?GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.Some added perks….Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)100% employer-paid medical premiums (employee only $0 deductible and HSA plans) along with 75% employer-paid family contributions100% employer-paid dental premiums (employee only) along with 75% employer-paid family contributions12 corporate holidays and a Flexible Time Off (FTO) programHealthy mobile phone and home internet allowanceEligibility for retirement plan after 2 months at open enrollment
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