Milliman
Director of Operations Strategy (MedInsight)
Milliman, Seattle, Washington, us, 98127
Company Overview:
Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence.Our company's purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.
MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation, and a range of other consulting and technology solutions.
Position Summary:
MedInsight is seeking a dynamic and versatile Director of Operations Strategy to oversee and optimize our key business functions, playing a critical role in our growth strategy.The Director of Operations Strategy will be pivotal in driving operational efficiency and effectiveness across MedInsight. This hands-on role offers significant visibility as a key partner to the Chief Business Officer and requires a high degree of cross-functional collaboration. The ideal candidate will be a strategic thinker with a results-oriented mindset, possessing strong analytical and problem-solving skills. This is an exceptional opportunity for someone seeking challenging and diverse responsibilities, managing business functions and spearheading transformation initiatives from inception to completion.
Primary Responsibilities:
Lead Business Operations Transformation Initiatives.
Develop and execute a comprehensive strategy for assigned business operations transformation initiatives that align with organizational goals.Lead and manage transformation projects from inception to completion, ensuring timely delivery and alignment with strategic objectives.Identify and analyze key business processes to enhance efficiency, reduce costs, and improve overall performance.Collaborate with cross-functional teams, including senior leadership, to gain buy-in, support, and alignment for transformation initiatives. Develop and implement change management plans to ensure successful adoption of new processes and systems across the organization.Define and track key performance indicators to measure the success and impact of transformation initiatives.Transformation initiatives will range in scope and size and will include business technology transformation.Own Business Agreements. Oversee and optimize the entire lifecycle of business contracts with external and internal parties.Partner with Executive and Senior Leaders to develop, write and negotiate favorable business terms.Work closely with internal departments such as legal, finance, and operations committees to ensure alignment and support for contract management activities.Ensure all contracts comply with company policies and legal standards.Ensure contract records and documentation is accurate, up-to-date and easy to retrieve.Ensure processes to evaluate vendor performance against contractual obligations, addressing any issues or discrepancies.Own Enterprise Analytics. Develop, execute and continuously optimize business data analytic strategies to drive operational excellence.Partner with Executive and Senior Leaders to identify business data analytic needs and requirements, then translate objectives into actionable strategies and work plans.Lead Executive and Senior Leader report outs, identifying and preparing insights through routine reporting packages or ad hoc presentations.Oversee data analysis, reporting and business intelligence activities.Work closely with IT/infrastructure and other operations teams to establish data governance policies and practices to ensure data quality, integrity, and security.Ensure continuous data management and problem-solve escalated issues.Oversee Quality Risk Management. Serve as subject matter expert on Milliman and MedInsight quality risk management policies, requirements and programs.Oversee and optimize internal processes to most efficiently and completely meet requirements.Oversee the execution of quality risk management programs to ensure appropriate information management, training, and adoption across the organization.Lead internal response to reviews and audits.People Leadership:
Directly supervise 1-5 staff with diverse skills and expertise.Lead, mentor, and develop team members, fostering an inclusive and collaborative work environment that encourages high performance aligned to business objectives.Other responsibilities and special projects assigned by the Chief Business Officer.
Preferred Skills and Experience:
Minimum of 10 years of experience in business operations, with at least 5 years in a leadership roleDemonstrated experience in process improvement and project management.Demonstrated experience in business data analysis.Excellent organizational and problem-solving abilities.Excellent communication and interpersonal skills.Proficiency in business contractual knowledge and business risk management.Proficiency in using project management and business process software.Knowledge and comfort with AI and automation technologies.Strong preference for experience within the healthcare tech or data analytics environment or industry, leveraging expertise to drive operational efficiency and data-driven decision-making.Educational Requirements:
Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or other advanced degrees preferred.
Compensation and Location:
The salary range is $130,000 - $203,000, depending on relevant factors, including but not limited to education, work experience, certifications, etc.This role will be based in our Seattle, WA office but flexible work arrangements will be considered.What makes this a great opportunity?
Join an innovative, high-growth company with a solid industry track recordBring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutionsEnjoy significant visibility in your work and be recognized for your winsWork for a company that values your well-being and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your careerMilliman Benefits:
At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:
A 401(k) plan with matching program, and profit-sharing contributionEmployee Assistance Program (EAP)A discretionary bonus programPaid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours workedFamily building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month periodCommuter Program, which allows you to use pre-tax dollars to pay for your parking or public transit expenses to get to and from work. You may utilize this benefit any time throughout the year and funds will be available the first of the month following your first contribution.A minimum of 8 paid holidaysMilliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverageFlexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-SM1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence.Our company's purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.
MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation, and a range of other consulting and technology solutions.
Position Summary:
MedInsight is seeking a dynamic and versatile Director of Operations Strategy to oversee and optimize our key business functions, playing a critical role in our growth strategy.The Director of Operations Strategy will be pivotal in driving operational efficiency and effectiveness across MedInsight. This hands-on role offers significant visibility as a key partner to the Chief Business Officer and requires a high degree of cross-functional collaboration. The ideal candidate will be a strategic thinker with a results-oriented mindset, possessing strong analytical and problem-solving skills. This is an exceptional opportunity for someone seeking challenging and diverse responsibilities, managing business functions and spearheading transformation initiatives from inception to completion.
Primary Responsibilities:
Lead Business Operations Transformation Initiatives.
Develop and execute a comprehensive strategy for assigned business operations transformation initiatives that align with organizational goals.Lead and manage transformation projects from inception to completion, ensuring timely delivery and alignment with strategic objectives.Identify and analyze key business processes to enhance efficiency, reduce costs, and improve overall performance.Collaborate with cross-functional teams, including senior leadership, to gain buy-in, support, and alignment for transformation initiatives. Develop and implement change management plans to ensure successful adoption of new processes and systems across the organization.Define and track key performance indicators to measure the success and impact of transformation initiatives.Transformation initiatives will range in scope and size and will include business technology transformation.Own Business Agreements. Oversee and optimize the entire lifecycle of business contracts with external and internal parties.Partner with Executive and Senior Leaders to develop, write and negotiate favorable business terms.Work closely with internal departments such as legal, finance, and operations committees to ensure alignment and support for contract management activities.Ensure all contracts comply with company policies and legal standards.Ensure contract records and documentation is accurate, up-to-date and easy to retrieve.Ensure processes to evaluate vendor performance against contractual obligations, addressing any issues or discrepancies.Own Enterprise Analytics. Develop, execute and continuously optimize business data analytic strategies to drive operational excellence.Partner with Executive and Senior Leaders to identify business data analytic needs and requirements, then translate objectives into actionable strategies and work plans.Lead Executive and Senior Leader report outs, identifying and preparing insights through routine reporting packages or ad hoc presentations.Oversee data analysis, reporting and business intelligence activities.Work closely with IT/infrastructure and other operations teams to establish data governance policies and practices to ensure data quality, integrity, and security.Ensure continuous data management and problem-solve escalated issues.Oversee Quality Risk Management. Serve as subject matter expert on Milliman and MedInsight quality risk management policies, requirements and programs.Oversee and optimize internal processes to most efficiently and completely meet requirements.Oversee the execution of quality risk management programs to ensure appropriate information management, training, and adoption across the organization.Lead internal response to reviews and audits.People Leadership:
Directly supervise 1-5 staff with diverse skills and expertise.Lead, mentor, and develop team members, fostering an inclusive and collaborative work environment that encourages high performance aligned to business objectives.Other responsibilities and special projects assigned by the Chief Business Officer.
Preferred Skills and Experience:
Minimum of 10 years of experience in business operations, with at least 5 years in a leadership roleDemonstrated experience in process improvement and project management.Demonstrated experience in business data analysis.Excellent organizational and problem-solving abilities.Excellent communication and interpersonal skills.Proficiency in business contractual knowledge and business risk management.Proficiency in using project management and business process software.Knowledge and comfort with AI and automation technologies.Strong preference for experience within the healthcare tech or data analytics environment or industry, leveraging expertise to drive operational efficiency and data-driven decision-making.Educational Requirements:
Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or other advanced degrees preferred.
Compensation and Location:
The salary range is $130,000 - $203,000, depending on relevant factors, including but not limited to education, work experience, certifications, etc.This role will be based in our Seattle, WA office but flexible work arrangements will be considered.What makes this a great opportunity?
Join an innovative, high-growth company with a solid industry track recordBring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutionsEnjoy significant visibility in your work and be recognized for your winsWork for a company that values your well-being and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your careerMilliman Benefits:
At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:
A 401(k) plan with matching program, and profit-sharing contributionEmployee Assistance Program (EAP)A discretionary bonus programPaid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours workedFamily building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month periodCommuter Program, which allows you to use pre-tax dollars to pay for your parking or public transit expenses to get to and from work. You may utilize this benefit any time throughout the year and funds will be available the first of the month following your first contribution.A minimum of 8 paid holidaysMilliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverageFlexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-SM1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)