Software Packaging & Support

What success looks like in this role:More than 2 years of relevant exposure/experience in application packaging technology.Support Packaging of support application componentsSupport installation and configuration issuesPerform QA testing, Coordinate UATMaintain support manual and documentationHave a clear understanding of the business expectations and open to be flexible to work in shifts and off business hours whenever the situation/business demands so.Efficient in handling customer interactions or any client facing roles and equally a strong technical expertAbility to provide solutions for any complex situations. Own up and lead from the front.Should contribute towards improving productivity efficienciesWork with the SMEs on any new technologies, processes and roadmapHave a good understanding of the business, SLAs and KPIsDrive escalations to closureOwn application delivery and ensure that all the requests are delivered on time and with the quality as defined in the objectives.Should have a very good understanding of the processes and should ensure 100% compliance.Good understanding of the ITIL processes.Possess good knowledge on deployment tools (e.g.: Altiris) and technologies and should be able to work with dependent teams in identifying and troubleshooting any package related issues.Assess, identify and implement automation opportunities which bring in improved efficiencies.Be on-call if necessary to support product pushesYou will be successful in this role if you have:Desired technical skillsMSI packagingPSADT (Power Shell Scription)Installation Script writingUnderstanding of client elevation (UAC, etc.)Compatibility resolutions (Windows, browsers, Citrix)Application and OS Conflict management, including Merge ModulesExposure to / Experience in some of the below application packaging technologiesWise Package StudioFlexera Admin StudioCitrix ProfilerSymantec Workspace VirtualizationWise Conflict ManagerApplication Virtualization (AppV, ThinApp, XenApp, etc)Application Compatibility/Assessment (ACT, APPDNA, ChangeBase)Application RationalizationWindows InstallerExposure to some of the below scripting languagesVisual Basic, VBScript, WiseScript, Powershell, batch files, Applescript***MUSTBe a US CitizenBe commuting distance to client site in Harford, CTHave packaging experience#LI-AC1This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.