Issue Management Program, VP

The Business Risk and Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family Operational Risk Management. This role will be part of the Central Governance, Risk & Issue Management team organization responsible for driving execution of enterprise and operational risk programs. **Responsibilities:** + Data Quality Review and Analysis on Self-Identified and External issues in iCAPS/Citi Risk & Controls Platform. Specifically review of assigned Issues for appropriate data quality prior to activation and at issue closure. + Drive issue quality reviews ensuring compliance with Global Issue Management Procedure + Facilitate Business Line QC engagement across the full lifecycle of high impact issue remediations and key remediation programs + Reporting on issue inventory, tracking progress, identifying potential delays and escalating concerns as necessary. + Utilize data analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement. + Prepare management reports on issue quality metrics and IQC process. + For specific projects for issue management process improvements, may lead tasks related to business requirements, ensuring timely and efficient execution resulting in high-quality output. **Qualifications:** + 5-10 years of experience in operational risk management, audit, compliance or other control function + Familiarity with issue management program + Excellent oral and written communication skills + Excellent problem-solving skills Ability to comprehend the big pictures with high attention to critical details + Capable of prioritizing and multi-tasking in a dynamic, fast paced environment + Ability to analyse a process and recommend ways to improve quality, controls, and efficiency **Education:** + Bachelor's/University degree, Master's degree preferred. ------------------------------------------------------ **Job Family Group:** Risk Management ------------------------------------------------------ **Job Family:** Business Risk & Control ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** New York New York United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $129,840.00 - $194,760.00 In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Nov 05, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. 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