Hexagon Agility
Eastern Region Service Manager
Hexagon Agility, Salisbury, North Carolina, United States, 28147
Driving the energy transformation is critical to reducing climate change. To limit climate risks, it is necessary to reduce the amount of CO2 released into the atmosphere.
Help us drive energy transformation on a production basis, performing moderate mechanical assembly work in a fast-paced manufacturing environment. Assembling structures according to engineering specifications, utilizing hand tools and portable power tools.
Hexagon Agility is a leading global provider of clean fuel solutions in the transport sector. Our technology enables hard to decarbonize segments – such as trucks and buses – to move from diesel to cleaner fuel alternatives.
We are looking for an ambitious and driven colleague that wants to work closely with our local operations team.
Job Summary: You will work directly with our customers to solve problems and the ability to develop strong product knowledge and to work with customers at a variety of levels. The Field Service Manager directs all activities of the field service personnel including warranty repairs and service work. Develop quotes for critical repairs such as post-accident inspections and repairs. Cultivate and grow additional authorized service providers to expand the FleetCare service network. Responsible for developing new service products, which may include preventative maintenance programs, service contract, and the reason for such programs. Collaborate with engineering and sales to develop new product solutions to repair, replace, or upfit existing product as needed. Coordinate service through existing and new service agreements. This is a demanding position that requires someone that has strong compressed natural gas system (CNG) product knowledge, good customer relations, and wants to make a difference.
Duties and Responsibilities:
Up to 25% travel may be required
Oversee aspects of the FleetCare Service – P&L, customer & supplier interactions, personnel management, safety.
Works directly with customers to solve problems, and is available to field call take calls at all times on critical issues and emergency situations
Must know and understand currently fielded products – tanks, plumbing, trailers
Develop service contracts and agreements with 3rd party authorized service providers and customers
Maintain the relationship and coordinate activities.
Supervise service and warranty work in in the Eastern United States and Canada
Approves purchase Orders and other applicable documentation requiring approval of management to support FleetCare Service budget
Ensures company policies, work rules, safety, and processes are adhered to by all HTS personal
Lead all field service technicians to ensure customer repairs are handled in a timely manner
Other duties as assigned
Education:
Associates Degree in Automotive Technology or Equivalent field experience
More than 5 years of hands on Technical/Troubleshooting experience.
3-5 years of prior managerial/supervisory experience required.
Working knowledge of high-pressure equipment, hazards and protocols preferred.
Experience/Knowledge:
CNG product knowledge preferred.
Proficiency in communication both internally and with customers required
Experience working in a manufacturing or industrial business work setting is preferred
Working with an ISO 9001 Quality Management System is preferred
Skills:
Attention to detail with a high level of accuracy is required
Excellent verbal and written communication skills are required
Able to achieve planned results by applying effective organization, prioritization, and communication skills within a team environment. This includes recognizing internal customer expectations and planning schedules/priorities accordingly
Ability to optimally connect with all levels of employees and customers in a courteous and professional manner
Ability to effectively function as a teammate
Ability to work independently, with minimal oversite, and work on multiple projects simultaneously
Technical Proficiency:
Intermediate knowledge of MS Excel, Word, and PowerPoint required; advance level preferred
Intermediate knowledge of MS Outlook, SharePoint/One-Drive, and scheduling functionality required
Physical Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as vital.
For the onset of the role, hands on training will require the employee to occasionally use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Help us drive energy transformation on a production basis, performing moderate mechanical assembly work in a fast-paced manufacturing environment. Assembling structures according to engineering specifications, utilizing hand tools and portable power tools.
Hexagon Agility is a leading global provider of clean fuel solutions in the transport sector. Our technology enables hard to decarbonize segments – such as trucks and buses – to move from diesel to cleaner fuel alternatives.
We are looking for an ambitious and driven colleague that wants to work closely with our local operations team.
Job Summary: You will work directly with our customers to solve problems and the ability to develop strong product knowledge and to work with customers at a variety of levels. The Field Service Manager directs all activities of the field service personnel including warranty repairs and service work. Develop quotes for critical repairs such as post-accident inspections and repairs. Cultivate and grow additional authorized service providers to expand the FleetCare service network. Responsible for developing new service products, which may include preventative maintenance programs, service contract, and the reason for such programs. Collaborate with engineering and sales to develop new product solutions to repair, replace, or upfit existing product as needed. Coordinate service through existing and new service agreements. This is a demanding position that requires someone that has strong compressed natural gas system (CNG) product knowledge, good customer relations, and wants to make a difference.
Duties and Responsibilities:
Up to 25% travel may be required
Oversee aspects of the FleetCare Service – P&L, customer & supplier interactions, personnel management, safety.
Works directly with customers to solve problems, and is available to field call take calls at all times on critical issues and emergency situations
Must know and understand currently fielded products – tanks, plumbing, trailers
Develop service contracts and agreements with 3rd party authorized service providers and customers
Maintain the relationship and coordinate activities.
Supervise service and warranty work in in the Eastern United States and Canada
Approves purchase Orders and other applicable documentation requiring approval of management to support FleetCare Service budget
Ensures company policies, work rules, safety, and processes are adhered to by all HTS personal
Lead all field service technicians to ensure customer repairs are handled in a timely manner
Other duties as assigned
Education:
Associates Degree in Automotive Technology or Equivalent field experience
More than 5 years of hands on Technical/Troubleshooting experience.
3-5 years of prior managerial/supervisory experience required.
Working knowledge of high-pressure equipment, hazards and protocols preferred.
Experience/Knowledge:
CNG product knowledge preferred.
Proficiency in communication both internally and with customers required
Experience working in a manufacturing or industrial business work setting is preferred
Working with an ISO 9001 Quality Management System is preferred
Skills:
Attention to detail with a high level of accuracy is required
Excellent verbal and written communication skills are required
Able to achieve planned results by applying effective organization, prioritization, and communication skills within a team environment. This includes recognizing internal customer expectations and planning schedules/priorities accordingly
Ability to optimally connect with all levels of employees and customers in a courteous and professional manner
Ability to effectively function as a teammate
Ability to work independently, with minimal oversite, and work on multiple projects simultaneously
Technical Proficiency:
Intermediate knowledge of MS Excel, Word, and PowerPoint required; advance level preferred
Intermediate knowledge of MS Outlook, SharePoint/One-Drive, and scheduling functionality required
Physical Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as vital.
For the onset of the role, hands on training will require the employee to occasionally use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.