ServiceNow
Sr Mgr, Solution Consulting-SLED
ServiceNow, Chicago, Illinois, United States, 60290
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:Ensure SCs demonstrate relevance to customers, fully discover customers' business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solutionDevelop team members according to the demands of the business and according to their individual professional goalsDevelop and maintain a recruiting pipeline of potential SC candidates to meet future business demandsWork with regional sales managers to prioritize regional Solution Consulting effortsAssign resources to sales opportunities, and consistently evaluate progress against goalsAssign resources as required to marketing and other efforts to support demand generationDevelop and deploy team training curriculums to meet the changing demands of the sales organizationEvaluate team members regularly through analysis of direct observation, peer feedback and sales feedbackEnsure proper alignment of resources and effective utilization of skill sets within the assigned regionManage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.Qualifications
To be successful in this role you have:
SLED landscape: Familiarity with the specific needs, challenges, and regulatory requirements of state, local, and education organizations.CRM best practices: Knowledge of industry best practices for CRM implementation and usage in the SLED sector.Compliance understanding: Awareness of compliance regulations (e.g., FERPA, HIPAA) that impact CRM usage in SLED.Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same7 years' experience in presalesExperience managing presales teams as 1st line managementDeep experience with the US market and experience selling and gaining access to customers' senior managementUnderstanding of standard approaches to coaching, mentoring and management of individual contributorsAbility to motivate and inspire a growing team of Presales Solutions ConsultantsExperience in Value Based Selling or Solution SellingA thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices
JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:Ensure SCs demonstrate relevance to customers, fully discover customers' business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solutionDevelop team members according to the demands of the business and according to their individual professional goalsDevelop and maintain a recruiting pipeline of potential SC candidates to meet future business demandsWork with regional sales managers to prioritize regional Solution Consulting effortsAssign resources to sales opportunities, and consistently evaluate progress against goalsAssign resources as required to marketing and other efforts to support demand generationDevelop and deploy team training curriculums to meet the changing demands of the sales organizationEvaluate team members regularly through analysis of direct observation, peer feedback and sales feedbackEnsure proper alignment of resources and effective utilization of skill sets within the assigned regionManage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.Qualifications
To be successful in this role you have:
SLED landscape: Familiarity with the specific needs, challenges, and regulatory requirements of state, local, and education organizations.CRM best practices: Knowledge of industry best practices for CRM implementation and usage in the SLED sector.Compliance understanding: Awareness of compliance regulations (e.g., FERPA, HIPAA) that impact CRM usage in SLED.Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same7 years' experience in presalesExperience managing presales teams as 1st line managementDeep experience with the US market and experience selling and gaining access to customers' senior managementUnderstanding of standard approaches to coaching, mentoring and management of individual contributorsAbility to motivate and inspire a growing team of Presales Solutions ConsultantsExperience in Value Based Selling or Solution SellingA thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices
JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.