Peapod Digital Labs
ServiceNow ITOM Analyst III
Peapod Digital Labs, Chicago, Illinois, United States, 60290
Category/Area of Expertise:
IT & TechnologyJob Requisition:
391532_external_USA-IL-ChicagoAddress:
USA-IL-Chicago-300 South Riverside PlazaStore Code:
Service Delivery: Process Controls (5145463)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
The ITOM Analyst III is responsible for the implementation and support of the of ServiceNow ITOM solution specializing in event management, health log analytics and AIOPs. This analyst will develop integrations between ServiceNow and third-party solution in support to the configuration and implementation of ITOM event management and aiops across the enterprise. This analyst will configure event and alert management rules and remediation workflows as well as correlate alerts from various monitoring tools. This analyst will reduce incident volume using event management rules and restore services quickly applying aiops automation. This analyst will support operations teams in the reduction of alert noise across a single pane of glass view of enterprise operations. This analyst will develop and configure ServiceNow Health Log Analytics (HLA) and predictive aiops to proactively alert operations of potential impacts to operational performance and improve service availability.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & ResponsibilitiesDevelop and deploy ServiceNow AIOPS to enhance infrastructure monitoring, incident prediction, and automated resolution capabilitiesDevelopment of ServiceNow ITOM solution (event management, aiops, hla) to reduce operational noise and outages and increasing service availabilityCollaborate with engineers and operations to insure the overall success of the ITOM implementationMonitor data flow between ServiceNow ITOM and systems to ensure seamless dataflow and operational visibilityAssist in creating documentation of integration processes, solutions, and design decisions for future reference and use by other engineersResolve integration issues, ensuring high availability, performance, and security of the integration across the ITSM/ITOM platformContribute to improving integration processes, practices, and standards, fostering a culture of continuous improvement within the teamStay informed about industry trends, emerging technologies, and best practices in system integration, using this knowledge to enhance your skills and contribute to the team's successRequired
Qualifications
3 or more years of equivalent experience in relevant job or field of technologyExperience with orchestration and automation platform (ServiceNow orchestration and AIOPS, Ansible)Experience with monitoring tools (Datadog, Solarwinds, Elk)Experience with ServiceNow Discovery and Cloud provisioningExperience with ServiceNow development and architecture including data structure, CMDB, creating workflows, process automation, scripting, and Flow designerProblem-solving skills, with a focus on learning to deliver high-quality, reliable, and efficient solutionsStrong leadership skills, excellent written and verbal communication skillsAbility to work independentlyPreferred Qualifications
Bachelor's degree, advanced training and or certifications in relevant field/s of study3 or more years of experience in Agile teams and Product/Platform based operating modelStrong experience with an AIOPS platform (ServiceNow)ServiceNow Integration Hub Fundamentals CertificationServiceNow Flow Designer Fundamentals CertificationITIL Certification Foundations v.4Up-to-date knowledge of latest IT developmentsExperience in retail or grocery preferred
#LI-Hybrid #LI-NG1
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.
IT & TechnologyJob Requisition:
391532_external_USA-IL-ChicagoAddress:
USA-IL-Chicago-300 South Riverside PlazaStore Code:
Service Delivery: Process Controls (5145463)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
The ITOM Analyst III is responsible for the implementation and support of the of ServiceNow ITOM solution specializing in event management, health log analytics and AIOPs. This analyst will develop integrations between ServiceNow and third-party solution in support to the configuration and implementation of ITOM event management and aiops across the enterprise. This analyst will configure event and alert management rules and remediation workflows as well as correlate alerts from various monitoring tools. This analyst will reduce incident volume using event management rules and restore services quickly applying aiops automation. This analyst will support operations teams in the reduction of alert noise across a single pane of glass view of enterprise operations. This analyst will develop and configure ServiceNow Health Log Analytics (HLA) and predictive aiops to proactively alert operations of potential impacts to operational performance and improve service availability.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & ResponsibilitiesDevelop and deploy ServiceNow AIOPS to enhance infrastructure monitoring, incident prediction, and automated resolution capabilitiesDevelopment of ServiceNow ITOM solution (event management, aiops, hla) to reduce operational noise and outages and increasing service availabilityCollaborate with engineers and operations to insure the overall success of the ITOM implementationMonitor data flow between ServiceNow ITOM and systems to ensure seamless dataflow and operational visibilityAssist in creating documentation of integration processes, solutions, and design decisions for future reference and use by other engineersResolve integration issues, ensuring high availability, performance, and security of the integration across the ITSM/ITOM platformContribute to improving integration processes, practices, and standards, fostering a culture of continuous improvement within the teamStay informed about industry trends, emerging technologies, and best practices in system integration, using this knowledge to enhance your skills and contribute to the team's successRequired
Qualifications
3 or more years of equivalent experience in relevant job or field of technologyExperience with orchestration and automation platform (ServiceNow orchestration and AIOPS, Ansible)Experience with monitoring tools (Datadog, Solarwinds, Elk)Experience with ServiceNow Discovery and Cloud provisioningExperience with ServiceNow development and architecture including data structure, CMDB, creating workflows, process automation, scripting, and Flow designerProblem-solving skills, with a focus on learning to deliver high-quality, reliable, and efficient solutionsStrong leadership skills, excellent written and verbal communication skillsAbility to work independentlyPreferred Qualifications
Bachelor's degree, advanced training and or certifications in relevant field/s of study3 or more years of experience in Agile teams and Product/Platform based operating modelStrong experience with an AIOPS platform (ServiceNow)ServiceNow Integration Hub Fundamentals CertificationServiceNow Flow Designer Fundamentals CertificationITIL Certification Foundations v.4Up-to-date knowledge of latest IT developmentsExperience in retail or grocery preferred
#LI-Hybrid #LI-NG1
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.