System Support Representative

System Support Representative System Support Representative II (SSR) Grand Forks Air Force Base Grand Forks, North Dakota HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran and woman owned company with locations nationwide. HX5 is currently seeking a System Support Representative Tier II in support of Global Hawk at Grand Forks AFB ND. Essential Duties and Responsibilities Maintain hardware/software configuration management and control of other mission planning spectrum applications Install MPE upgrades and aid in disposition of equipment Define, implement, and maintain procedures and practices for loading new or updated mission planning data Analyze software, hardware, and system problems found by the user to provide problem identification, duplication and testing, resolution, and tracking until a resolution is determined Set-up, configure and ensure proper functionality of an MPE in support of exercises, daily operational training missions, deployments and real-world contingencies, as directed Travel to worldwide locations to establish operational mission planning systems in locations with little or no SSR support Communicate effectively with coworkers and client personnel Education and Experience Bachelor's degree preferred or five (5) years of relevant work experience may be substituted for degree Minimum of DoD8570 Level IAT Level II Certification within 6 months from date of hire Position Type/Expected Hours of Work: This is a full-time position requiring 40 hours per week and offers a flexible work schedule Monday through Friday during core business hours. Other Position Requirements: Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position. Must be able to complete a U.S. government background investigation. Must have a Top-Secret clearance. Must be able to travel, including air travel. HX5 offers a competitive salary and benefits package to include: Medical/Dental/Vision Insurance 401(k) plan with Company Match Paid Holidays Paid Time Off Parental Leave Life Insurance Tuition Reimbursement Identity Protection Medical and Dependent Care Flexible Spending Accounts Commuter/Transit Spending Accounts Group Legal Coverage Options Pet Insurance HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. HX5, LLC is a Drug Free Workplace Employer. ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call (850) 362-6551. CJ