Technical Account Manager

Technical Account Manager at Yardi Systems, Inc. in Boise, Idaho, United States Job Description Technical Account ManagerBoise, ID Are you an individual with a robust technical acumen coupled with a dedicated customer-service orientation? Join Yardi as a Technical Account Manager on our dynamic Senior Living team and become an integral part of revolutionizing senior living experiences. As a Technical Account Manager (TAM), you will be a proactive partner empowering our esteemed clients with top-tier consultative insights, seamless implementation processes, ongoing system support, and tailored professional services. As a Technical Account Manager at Yardi, you'll enjoy a collaborative and growth-oriented environment while spearheading the transformation of the senior living landscape.What You'll Do:Up to 50% travel to client locations demonstrating and training Yardi Products.Perform product implementation and conversion services for assigned clients.Analyze and interpret client operational needs and determines initial system configuration accordingly.Perform data mapping and conversion, user training, and other services to ensure successful software deployment.Advise and institute best practices relevant to clients in the application of Yardi products.Consult with and provide direction to software end-users; assists end-users with the day-to-day operation of system software including financial reporting, accounting, and daily business operations.Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application-specific issues.Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices.Perform system and business process reviews and other services reviews to identify inefficient processes and makes sound recommendations for client productivity gains using Yardi software.Manage continued software integrations, maintenance, and updates in collaboration with clients.Research, analyze, and resolve software functionality and reporting problems for clients.Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution.Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals.Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned.Who You Are:Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences, or equivalent experience in the property management industry.1- 2 years of Yardi domain experience and/or has demonstrated an ability to independently manage and resolve a variety of Yardi client issues and requests.Proven project management experience and customer relationship management skills.Demonstrate successful collaboration with Cloud Services, development, and escalation dependent, sound decision making and problem-solving skills.Excellent written and verbal communication skills.Client-centered commitment and petence in some of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language.Proven ability to treat all employees and clients with respect and dignity.Understanding of property management industry and best practices.Working knowledge of accounting practices.Ideal if you have:Ability to configure and manage networks and peripherals.Experience with HTML/Cloud Services.Real Estate runs on Yardi. About Us:Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.Discover the Yardi Difference:At Yardi, we're more than a software company. We're committed to making a positive impact in our communities. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022, our employees supported more than 350 nonprofits worldwide.Our award-winning culture, consistently recognized by Glassdoor's prestigious 'Best Place to Work', fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.Join our exceptional team of... For full info follow application link. EOE/Race/Gender/Disability/Vets To view full details and how to apply, please login or create a Job Seeker account