Association TRENDS
DATA/IT Support Specialist
Association TRENDS, Atlanta, Georgia, United States, 30383
ACPE, Inc.
seeks to employ an experienced
Data/IT Support Specialist.
This is a full-time, permanent, exempt position. This role is a hybrid position with expectation of in-office days and travel as deemed necessary (typically less than 10%). The successful candidate will reside in the Atlanta metropolitan area.Job Description:
The
Data/IT Support Specialist
is responsible for supporting and maintaining the business applications, data, and technological infrastructure within ACPE.This individual regularly assesses ACPE's technological needs, serves as primary administrator for customer relationship system(s), troubleshoots and fixes problems, evaluates new technologies and systems, and implements recommended and approved solutions. The Specialist serves as the main point of contact and manages the relationships with technology vendors and consultants.A successful candidate will hold advanced knowledge of Nimble AMS, Microsoft Share Point, and similar discipline-specific software.ESSENTIAL RESPONSIBILITIESIT Support:Maintain routine consultation with Nimble AMS (the Association's database) representatives for the optimal use and operation of the system.Oversee the Microsoft Share Point platform including but not limited to:Establishing user accounts, creating and controlling access to document libraries/portfolios, and setting designated permissions.Performing regular maintenance on the platform, servers, and providing end-user training; troubleshooting and resolving issues (i.e. password resets).Staying up to date with relevant developments and performing appropriate adjustments.Reviewing usage and activity reports to perform adjustments and ensure optimized user experiences.Assist with managing business software licensing and users for all ACPE technology.Monitor hardware and software technology inventory use and upgrades required; research latest technology and provide recommendations for IT infrastructure improvements to the Director of Communications and IT.Monitor and proactively improve the health and security of ACPE technology environments (e.g. coordinating staff security training, email phishing simulations, and Microsoft 365 security improvements).Provide users (i.e., staff, members, and contractors) with on- and off-boarding IT support.Manage relationships with all technology vendors.Monitor and assist with general IT support tickets.Other duties as assigned to meet organizational needs.Data Management Support:Lead collaboration to capture organizational metrics for routine reporting.Conduct regular reviews/clean-ups of all housed data for accuracy and integrity.Manage and ensure all requests are completed in accordance with data privacy regulations.Perform data retrieval and backup procedures to prevent data loss.EXPERIENCE AND SKILLSFive (5) years of professional experience in IT and application administration OR a Bachelor's degree with three years of IT experience.At least two (2) years of experience as a Share Point and Nimble/Salesforce administrator preferred.Excellent project management and documentation skills with demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, manage laterally and upwards, and attend to detail. A documented history of successful project completion.Strong data analysis, management, and cleaning skills including experience with and ability to use various analysis tools.Strong verbal and written communication skills, with ability to communicate effectively at all levels of the organization. A demonstrated ability to understand and articulate complex concepts.Ability to assess and convey the impact of new requirements on ACPE platforms and all upstream and downstream applications, systems, and processes.Strong interest, understanding, and ability to quickly master new technologies.Experience with nonprofit processes.Creative and analytical thinker with strong problem-solving skills.Proactive, positive attitude with orientation toward teamwork and collaboration.Commitment to ACPE's mission, vision, and goals and a desire to advance the organization's impact on the field through the use of technology.WORKING CONDITIONSHybrid; Full-time, Exempt with benefits administered by Emory University.Occasional travel, evening and weekend meetings/events including, but not limited to, ACPE Annual Conference, ACPE Psychotherapy events, and ACPE leadership meetings.This position requires sitting (90%), standing (5%), and walking (5%). Occasionally requires lifting materials of ~20 lbs.
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seeks to employ an experienced
Data/IT Support Specialist.
This is a full-time, permanent, exempt position. This role is a hybrid position with expectation of in-office days and travel as deemed necessary (typically less than 10%). The successful candidate will reside in the Atlanta metropolitan area.Job Description:
The
Data/IT Support Specialist
is responsible for supporting and maintaining the business applications, data, and technological infrastructure within ACPE.This individual regularly assesses ACPE's technological needs, serves as primary administrator for customer relationship system(s), troubleshoots and fixes problems, evaluates new technologies and systems, and implements recommended and approved solutions. The Specialist serves as the main point of contact and manages the relationships with technology vendors and consultants.A successful candidate will hold advanced knowledge of Nimble AMS, Microsoft Share Point, and similar discipline-specific software.ESSENTIAL RESPONSIBILITIESIT Support:Maintain routine consultation with Nimble AMS (the Association's database) representatives for the optimal use and operation of the system.Oversee the Microsoft Share Point platform including but not limited to:Establishing user accounts, creating and controlling access to document libraries/portfolios, and setting designated permissions.Performing regular maintenance on the platform, servers, and providing end-user training; troubleshooting and resolving issues (i.e. password resets).Staying up to date with relevant developments and performing appropriate adjustments.Reviewing usage and activity reports to perform adjustments and ensure optimized user experiences.Assist with managing business software licensing and users for all ACPE technology.Monitor hardware and software technology inventory use and upgrades required; research latest technology and provide recommendations for IT infrastructure improvements to the Director of Communications and IT.Monitor and proactively improve the health and security of ACPE technology environments (e.g. coordinating staff security training, email phishing simulations, and Microsoft 365 security improvements).Provide users (i.e., staff, members, and contractors) with on- and off-boarding IT support.Manage relationships with all technology vendors.Monitor and assist with general IT support tickets.Other duties as assigned to meet organizational needs.Data Management Support:Lead collaboration to capture organizational metrics for routine reporting.Conduct regular reviews/clean-ups of all housed data for accuracy and integrity.Manage and ensure all requests are completed in accordance with data privacy regulations.Perform data retrieval and backup procedures to prevent data loss.EXPERIENCE AND SKILLSFive (5) years of professional experience in IT and application administration OR a Bachelor's degree with three years of IT experience.At least two (2) years of experience as a Share Point and Nimble/Salesforce administrator preferred.Excellent project management and documentation skills with demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, manage laterally and upwards, and attend to detail. A documented history of successful project completion.Strong data analysis, management, and cleaning skills including experience with and ability to use various analysis tools.Strong verbal and written communication skills, with ability to communicate effectively at all levels of the organization. A demonstrated ability to understand and articulate complex concepts.Ability to assess and convey the impact of new requirements on ACPE platforms and all upstream and downstream applications, systems, and processes.Strong interest, understanding, and ability to quickly master new technologies.Experience with nonprofit processes.Creative and analytical thinker with strong problem-solving skills.Proactive, positive attitude with orientation toward teamwork and collaboration.Commitment to ACPE's mission, vision, and goals and a desire to advance the organization's impact on the field through the use of technology.WORKING CONDITIONSHybrid; Full-time, Exempt with benefits administered by Emory University.Occasional travel, evening and weekend meetings/events including, but not limited to, ACPE Annual Conference, ACPE Psychotherapy events, and ACPE leadership meetings.This position requires sitting (90%), standing (5%), and walking (5%). Occasionally requires lifting materials of ~20 lbs.
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