Trane Technologies
Technical Support Engineer
Trane Technologies, Saint Paul, Minnesota, United States,
This job posting isn't available in all website languages.If you are a person with a disability and need assistance applying for a job, please submit a request.Controls Technical and Product Support Engineer
At Trane Technologies we Challenge Possible. Our brands – including Trane and Thermo King - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.What’s in it for you:Be a part of our mission! Do you want to directly contribute to an organization committed to reduce its customer carbon footprint by 1 Gigaton of Carbon Dioxide? As a world leader in creating comfortable, sustainable and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Sustainability is at the center of our strategy and influences how we make every decision.Thrive at work and at home:Benefits
kick in on
DAY ONE
for you
and
your family, including health insurance and holistic wellness programs that include generous incentives –
WE DARE TO CARE !Family building benefits
include fertility coverage and adoption/surrogacy assistance.401K
match
up to 6%, plus an additional 2% core contribution = up to
8%
company contribution.Paid time off,
including in support of
volunteer
and
parental leave
needs.Educational and training opportunities through company programs along with
tuition assistance
and
student debt support .Preferred location St. Paul, MN we are open other locations for the right candidate.As a
Controls Technical and Product Support Engineer , you will assist Trane’s field organization in the sale, installation and service/troubleshooting of Trane Building Automation Systems and HVAC Equipment Controls. You will provide phone, email and occasional on-site product and technical support for Trane’s technicians and account managers, ensuring they are able to efficiently and effectively provide world-class products and services to Trane’s various customers in the commercial market. As such, you will be responsible for the identification, resolution and documentation of advanced and sensitive technical product issues. In addition to assisting directly, you will also be responsible for developing and proactively sharing knowledge and documentation through various proactive distribution channels in order to minimize the need for future support requests. You will also participate in product development and testing, including recommending product additions and improvements in order to maximize Trane’s product quality and product/service sales.What you will do:Assist with product development through use case analysis and ad hoc testing efforts.Develop information for the product knowledge database, to be used by other support and field personnel.Develop technical expertise for assigned products and general knowledge of all Building Automation / Controls products.Author Product Defects and work with internal stakeholders to prioritize fixes.Support callers with technical problem solving of building automation systems and HVAC controls.Use software tools for call tracking and knowledge retrieval.Assist directly with field/customer projects, including programming and commissioning.Lead Field Issue escalation review and assignment meetings.Create and publish software service alerts for field awareness.Author and/or review product literature and assist with training classes.What you will bring:Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or closely-related technical field.Minimum of 5+ years of directly applicable HVAC/automation experience.5+ years working with or troubleshooting building automation protocols is required (BACnet, Lon, Modbus).Experience with YABE, Wireshark, and other comm troubleshooting tools.Experience with IP Networking preferred.Experience with or willingness to learn HVAC and Building Automation Systems.Experience in a technical support or customer service role preferred.Excellent verbal and written communication skills.Ability to meet short- and long-term deadlines.Ability to work both autonomously and in a team environment.Maintain a pleasant and positive attitude with internal and external customers.Demonstrate good decision making skills, while exercising excellent judgment.Desired Technical Skills:Databases: Microsoft SQL.Others: JIRA, Zendesk, Trane Software (TU, Rover, Synchrony, Ensemble), YABE, Wireshark.Compensation:Base Pay Range: $105,000 – $140,000.Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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At Trane Technologies we Challenge Possible. Our brands – including Trane and Thermo King - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.What’s in it for you:Be a part of our mission! Do you want to directly contribute to an organization committed to reduce its customer carbon footprint by 1 Gigaton of Carbon Dioxide? As a world leader in creating comfortable, sustainable and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Sustainability is at the center of our strategy and influences how we make every decision.Thrive at work and at home:Benefits
kick in on
DAY ONE
for you
and
your family, including health insurance and holistic wellness programs that include generous incentives –
WE DARE TO CARE !Family building benefits
include fertility coverage and adoption/surrogacy assistance.401K
match
up to 6%, plus an additional 2% core contribution = up to
8%
company contribution.Paid time off,
including in support of
volunteer
and
parental leave
needs.Educational and training opportunities through company programs along with
tuition assistance
and
student debt support .Preferred location St. Paul, MN we are open other locations for the right candidate.As a
Controls Technical and Product Support Engineer , you will assist Trane’s field organization in the sale, installation and service/troubleshooting of Trane Building Automation Systems and HVAC Equipment Controls. You will provide phone, email and occasional on-site product and technical support for Trane’s technicians and account managers, ensuring they are able to efficiently and effectively provide world-class products and services to Trane’s various customers in the commercial market. As such, you will be responsible for the identification, resolution and documentation of advanced and sensitive technical product issues. In addition to assisting directly, you will also be responsible for developing and proactively sharing knowledge and documentation through various proactive distribution channels in order to minimize the need for future support requests. You will also participate in product development and testing, including recommending product additions and improvements in order to maximize Trane’s product quality and product/service sales.What you will do:Assist with product development through use case analysis and ad hoc testing efforts.Develop information for the product knowledge database, to be used by other support and field personnel.Develop technical expertise for assigned products and general knowledge of all Building Automation / Controls products.Author Product Defects and work with internal stakeholders to prioritize fixes.Support callers with technical problem solving of building automation systems and HVAC controls.Use software tools for call tracking and knowledge retrieval.Assist directly with field/customer projects, including programming and commissioning.Lead Field Issue escalation review and assignment meetings.Create and publish software service alerts for field awareness.Author and/or review product literature and assist with training classes.What you will bring:Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or closely-related technical field.Minimum of 5+ years of directly applicable HVAC/automation experience.5+ years working with or troubleshooting building automation protocols is required (BACnet, Lon, Modbus).Experience with YABE, Wireshark, and other comm troubleshooting tools.Experience with IP Networking preferred.Experience with or willingness to learn HVAC and Building Automation Systems.Experience in a technical support or customer service role preferred.Excellent verbal and written communication skills.Ability to meet short- and long-term deadlines.Ability to work both autonomously and in a team environment.Maintain a pleasant and positive attitude with internal and external customers.Demonstrate good decision making skills, while exercising excellent judgment.Desired Technical Skills:Databases: Microsoft SQL.Others: JIRA, Zendesk, Trane Software (TU, Rover, Synchrony, Ensemble), YABE, Wireshark.Compensation:Base Pay Range: $105,000 – $140,000.Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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