Network Expert (Ref 55305 / 55306)

SummaryThe Network expert will be a technical expert for all Network services in CA-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Network/Security team in Singapore. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.The Network/Security Expert role is responsible for supporting the CA-CIB International Networks and providing Operational support to the Banks Data Centers and satellite offices. They will assist in maintaining realtime monitoring of all the Banks Network and Security components (LAN/MAN/WAN - Switches, Routers, IDS, Firewalls, Proxies etc.) and provide Level 3 support in the event of issues or equipment failures.Main ResponsibilitiesAn Expert has a wide spectrum of responsibilities and actions. As an expert of his/her team, he/she:assigns technical tasks and manages delegation for technical issues,animates the team to encourage collaboration and sharing of best practices,has a role in supporting technical skills development,supports new technologies and leverages them to provide consistency of service across streams,manages service improvements for all Network services supported throughout the organization,documents, reviews, maintains and shares relevant technical information to the team,provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,implements and develops improvements based on LEAN-CA-CIB best practices,focuses on automation and optimum use of the team to improve efficiency,drives and delivers root cause for any high severity issue,reviews technology changes to identify potential risks,is responsible for the problem management module in Service Now.As an experienced professional in Network Services, he/she:supports his/her team during diagnosis when technical issues arise in his/her scope of expertise,is aware of the global IT structure so that he/she anticipates interrelationships within the organization,manages L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.,engages with technical peers, Service managers, Architects, and project teams on technology roadmap and projects,facilitates transformation projects and suggests future directions for new areas of improvement and change,is available and able to drive technically any complex or high severity incidents that occur within the scope of the role,actively engages to understand new technologies and technology trends, incorporating them into CA-CIB operations.

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