Telecommunicator (235 days)

Job Description - Telecommunicator (235 days) (RTP20241004-010)DescriptionAnswers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database.Dispatches field personnel according to need and priority of the service request.Transmits and receives radio calls from field units via two-way radio. The ability to speak concisely and distinctly.Coordinates and maintains effective communications between field units and neighboring law enforcement agencies.Uses a computer-aided dispatch system to enter, research, and retrieve information.Monitors closed-circuit television, security, fire, and alarm systems.Reacts calmly, quickly, and decisively in emergencies to obtain, summarize, and relay information both orally and in written form.Must be able to follow oral and written instructions.Demonstrates the ability to handle multiple tasks, working under stressful conditions. Activation of emergency procedures for evacuations or similar emergencies.Operates specialized communication networking computer terminal to access confidential and restricted law enforcement information.Compiles information from different sources to develop a daily briefing or a log that provides information to assist in the daily operations of the agency.Runs queries through Regional, State, and National Crime Information databases as requested by the district police personnel.Notifies outside emergency personnel of weather-related emergencies.Enters information in the Automated Records Management System (ARMS) computer database.Maintains confidentiality of information contained in source documents.Performs all other tasks and duties as assigned.QualificationsHigh school diploma or equivalent.One (1) year of experience taking public safety/emergency calls in a call center or relevant experience working in a dispatching environment.Possess, or obtain within 6 months of employment, the Telecommunications Operator Certificate as issued by the Texas Commission on Law Enforcement (TCOLE), including TLETS/NLETS and TCIC/NCIC for Full Access Operators training as provided by the Texas Department of Public Safety.Demonstrated ability to perform responsibilities with minimum supervision.Demonstrated proficiency in the use of a personal computer.Demonstrated ability to recognize public safety hazards.Demonstrated ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedures manuals.Demonstrated organizational, prioritization, effective telephone and communication skills, and interpersonal skills required to achieve the goals of the position.Demonstrated ability to receive and give verbal instructions effectively.Demonstrated ability to speak clearly and comprehensibly.Must be willing to undergo a criminal background check and drug screening.Ability to communicate in English/Spanish preferred.

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